Desktop Support Analyst

Position Overview

We are seeking a customer-focused Desktop Support Technician to provide both onsite and remote technical support for end users across a dynamic corporate environment. This role combines hands-on desktop support with virtual user assistance, requiring strong troubleshooting abilities, excellent communication skills, and a passion for delivering outstanding customer service. The ideal candidate is a motivated IT professional who enjoys solving technical challenges, supporting a diverse user base, and helping employees maximize productivity through technology.

Responsibilities

• Provide technical support to end users through multiple channels including: onsite support, walk-up support centers or IT service areas, remote support sessions, and virtual chat support.
• Support both local and remote employees across multiple locations.
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, peripherals, and software applications.
• Manage hardware lifecycle activities including deployment, inventory tracking, audits, refreshes, and secure disposal.
• Provision technology assets for new hires and support onboarding activities.
• Monitor endpoint health and assist with remediation of system issues.
• Support meeting room technology, video conferencing equipment, printers, and other workplace technologies.
• Process hardware and software setup, relocation, and removal requests.
• Maintain accurate documentation and provide timely updates on support requests.
• Monitor support queues and ensure incidents are resolved within established service levels.
• Contribute to knowledge base documentation and identify opportunities for process improvement.
• Serve as a trusted technology resource by advising users on best practices and recommended solutions.
• Assist with testing, implementation, and adoption of new technologies and processes.
• Perform additional duties as assigned.

Required Qualifications

• 2+ years of desktop support, technical support, or help desk experience.
• Experience supporting users in a medium-to-large enterprise environment.
• Strong customer service and interpersonal skills.
• Proven ability to troubleshoot hardware, software, operating systems, and connectivity issues.
• Experience working with ticket management and incident tracking systems.
• Knowledge of user account administration, remote access technologies, and network fundamentals.
• Familiarity with system imaging, device deployment, and endpoint management processes.
• Experience supporting desktop and laptop operating systems across multiple platforms.
• Understanding of mobile device configuration and support.
• Strong written and verbal communication skills.
• Ability to work effectively with cross-functional teams.
• Excellent organizational, time management, and multitasking abilities.
• Ability to lift and move equipment up to 50 pounds.
• Flexible schedule and willingness to support business needs as required.

Preferred Qualifications

• Experience supporting multiple operating system platforms.
• Familiarity with server environments and enterprise infrastructure concepts.
• Experience supporting smartphones, tablets, and mobile applications.
• Experience creating, maintaining, or contributing to technical documentation and knowledge bases.

Key Skills

• Desktop Support
• Technical Troubleshooting
• Customer Service
• End-User Support
• Hardware & Software Support
• Device Deployment
• Asset Management
• Inventory Management
• Operating System Support
• Remote Support
• Chat Support
• Mobile Device Support
• Network Connectivity Troubleshooting
• Knowledge Base Documentation
• Video Conferencing Support
• Incident Management

Ideal Candidate

The ideal candidate is a service-oriented IT professional who takes pride in delivering an exceptional end-user experience. They are proactive, adaptable, technically curious, and capable of balancing hands-on technical work with strong customer interactions. Success in this role requires a combination of technical aptitude, professionalism, attention to detail, and a commitment to resolving issues quickly and effectively.

Job Type & Location

This is a Contract position based out of Portland, OR.

Pay

The pay range for this position is $24.00 - $27.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a fully onsite position in Portland, OR.