Deskside Support Engineer 8 Openings

Key Responsibilities

• Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals.
• Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed.
• Install, update, and configure approved software applications following organizational standards and security policies.
• Prepare, image, and deploy new devices; perform hardware upgrades and replacements.
• Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment.
• Respond to and resolve service requests within defined SLAs using the organization’s ITSM platform.
• Provide guidance to employees on device usage, basic troubleshooting, and security best practices.
• Work closely with network, security, and systems teams to escalate issues and support broader IT initiatives.
• Ensure all devices meet security, patching, and compliance requirements.

Required Qualifications

• Experience supporting laptops, desktops, printers, scanners, and related hardware.
• Strong knowledge of Windows OS, basic networking, and common enterprise applications.
• Familiarity with imaging tools, device management platforms, and ITSM ticketing systems.
• Ability to diagnose hardware and software issues efficiently.
• Strong communication and customer service skills.