Deskside Support Engineer

About the role

We are seeking a talented and dedicated individual to join our team as a Deskside Support Engineer/Field Service Engineer. The successful candidate will be responsible for providing technical support and assistance to our internal staff and clients, both remotely and on-site.

Responsibilities

• Provide technical support to end-users via phone, email, remote desktop tools, and in-person visits at Tech Lounge.
• Aid with user onboarding, including account setup, device provisioning, and software installation.
• Deploy and manage mobile devices using MDM tools such as Jamf and Intune.
• Troubleshoot and resolve issues related to mobile device configuration, connectivity, and security.
• Provide printer support, including installation, maintenance, and troubleshooting of printer hardware and software.
• Support conference room devices, including video conferencing systems, projectors, and audio equipment.
• Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain operating systems, software applications, and device drivers.
• Perform hardware and software upgrades and replacements as needed.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Document all support activities, solutions, and troubleshooting steps in the ticketing system.
• Utilize IT Asset Management processes to track and manage IT assets throughout their lifecycle, including procurement, deployment, maintenance, and retirement.
• Ensure compliance with company policies, procedures, and security standards.
• Participate in on-call rotations and provide after-hours support when necessary.

Requirements

• Mandatory Skills (Top 5 Keywords or skills): MDM Tools, Active Directory, M365, Remote Desktop Tools.

Qualifications

• Basic Knowledge: Operating Systems, Software Applications, Device Drivers.
• Medium Expert: MDM Tools, Active Directory, M365, Remote Desktop Tools.

Skills

• MDM Tools: Jamf, Intune.
• Active Directory.
• M365.
• Remote Desktop Tools.

Benefits

• Medical/Dental/Vision/Life Insurance.
• Paid holidays plus Paid Time Off.
• 401(k) plan and contributions.
• Long-term/Short-term Disability.
• Paid Parental Leave.
• Employee Stock Purchase Plan.

Pay

The annual salary for this position is between $52,000- $57,000 depending on experience and other qualifications of the successful candidate.

Schedule

This position is eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.