Deskside Support Engineer

About the role

The Deskside Support Engineer plays a crucial role in driving innovation and career growth at Bell Techlogix. Our team is committed to creating an inclusive and collaborative environment where employees can thrive.

Responsibilities

• Performs routine and advanced computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
• Primarily provides Tier 3 level support; will provide Tier 1 and/or 2 level support as needed.
• Escalates problems and issues to a higher level of support as needed.
• Processes timely and accurate information to ensure compliance with vendor warranty requirements.
• Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
• Maintains and updates work order tickets in client’s ITSM tool.
• Captures and coordinates across multiple departments/vendors to provide support.
• Represents Bell Techlogix in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with the customer when responding to technical questions or requests for information.
• Supports the Team Lead and/or Supervisor with reporting and responsibility coverage.
• Maintains regular attendance.

Requirements

• High school diploma or equivalent; college degree in a related field is preferred.
• At least 5 years of technical or related experience is preferred.
• Relevant education may substitute technical experience.
• Proficient in troubleshooting and repair of various manufacturers’ laptops, desktops, printers, and peripherals.
• Working knowledge and hands-on experience supporting handheld devices and/or mobile devices.
• Working knowledge and understanding of client supported hardware platforms, software, AD, and SCCM.
• Proficient with various versions of Microsoft Operating Systems.
• Proficient with various versions of Microsoft Office Suites.
• Original Equipment Manufacturer (OEM) certifications obtained to perform warranty repairs, as required.
• Client-required certifications, if needed.

Qualifications

• Ability to travel to Bell Techlogix or client site locations; overnight stays required on some occasions.
• Ability to stay in line with key performance indicators.
• Strong verbal and written communication skills.
• Ability to explain product material to a variety of audiences at all levels of the business.
• Ability to work independently and as a member of a team.
• Effective interpersonal skills.
• Attention to detail, excellent organizational skills, and must possess solid customer service skills.

Skills

• Manual dexterity to use keyboard to input information.

Benefits

Bell Techlogix is proud to be a Certified Great Place to Work and a Diversity Employer. We offer a range of benefits to support your well-being and career growth.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Flexible schedule to accommodate your needs.

Company Information

Bell Techlogix is a leading provider of technology solutions and services. We are committed to delivering exceptional customer experiences and fostering a culture of innovation and collaboration.