Deskside Support Engineer

About the role

We are seeking a highly motivated Deskside Support Engineer to provide onsite technical support with a strong focus on audiovisual (AV), videoconferencing (VTC), collaboration technologies, and end-user computing support. The ideal candidate will be responsible for ensuring seamless operation of conference rooms, meeting technologies, presentation systems, and end-user devices while delivering exceptional customer service to executives, business users, and technical teams. This role requires strong troubleshooting abilities, excellent communication skills, and hands-on experience supporting AV equipment, conferencing solutions, desktops, laptops, and collaboration technologies in a fast-paced corporate environment.

Responsibilities

• Provide onsite deskside support for desktops, laptops, peripherals, mobile devices, and collaboration technologies, ensuring timely resolution of end-user issues.
• Set up, configure, operate, troubleshoot, and support audiovisual (AV) and videoconferencing (VTC) equipment, including projectors, displays, microphones, cameras, control systems, and integrated conference room technologies.
• Deliver end-to-end videoconference support, including meeting setup, testing, monitoring, user assistance, troubleshooting, and escalation management.
• Support conference room