Deskside Support Engineer

A global technology integrator, dedicated to delivering full lifecycle services and solutions in technical, engineering, intelligence, and enterprise information technology markets, is seeking a talented professional. The Role Provide Tier 2 and Tier 3 deskside end-user support, including imaging, deployment, and asset management. Ensure adherence to service-level agreements (SLAs) and act as a key escalation point for advanced IT troubleshooting. Manage mass imaging pipelines, high-volume onboarding preparations, and equipment moves. Perform and oversee IMAC procedures and lifecycle refresh activities across the enterprise. Collaborate with Tier 3 teams to troubleshoot complex environmental issues affecting enterprise laptops and desktops. What You'll Need High School Diploma and 7+ years of experience in a supervisory role within an IT support or help desk environment. Ability to obtain and maintain a Public Trust clearance (U.S. Citizenship required). Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, and Zoom. Proficiency in advanced troubleshooting and diagnostics for hardware, software, and network issues. Strong leadership, coaching, and excellent communication skills. Experience with database tools, ticketing systems, and ITSM tools. What's On Offer Opportunity to work with a leading technology integrator. Role in a dynamic and supportive IT environment. Focus on cutting-edge mass imaging and deployment processes. Apply via Haystack today!