Deskside Support Engineer
Roles And Responsibilities
Provide on-site desktop support for end users. Deliver desk-side support during business hours. Take end-to-end ownership of incidents and service requests to ensure timely resolution. Coordinate with cross-functional IT teams for issue resolution. Support user onboarding, including device setup and account provisioning. Manage incidents and service requests using ITSM tools (e.g., ServiceNow).
Skill Matrix
- OS Imaging - 4+ years
- Service Now - 4+ years
- Windows/Mac support - 4+ years
- Remote Desktop Support - 4+ years
Salary And Other Compensation
The annual salary for this position is between $60,000-$68,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
- Cognitive Health and Well-being Assistance
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.