Deskside Support Engineer

Duties

• Escalation point for Junior and Mid-level desk side engineers.
• Act independently in a customer environment, as well as engage engineers from multiple teams to troubleshoot issues.
• Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.
• Updates status of queued service requests with the IT service management system.

Qualifications

• Must be able to obtain a Public Trust Clearance.
• Deployment of customer hardware and software.
• Problem Resolution IT support to end users.
• Customer Service.

Job Role Specific Requirements

• Exceptional communication skills.
• Ability to meet aggressive timelines in a very fast-paced environment.
• Strong customer service skills.
• The ability to multitask between hardware and software solutions.
• Exceptional organization skills, scheduling, and the ability to document processes.
• Remote and Deskside Experience troubleshooting hardware and software issues.
• Troubleshooting Microsoft Windows with latest Windows OS.
• Familiarity with MAC OS.
• Installation and configuration of new machines in a Windows environment.
• Smart cards / PIV cards (general knowledge).
• Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client.
• Provide Remote Tool Support.
• Conference Room / VTC Setups.

Travel

• Travel to various field sites is required.
• Reliable and independent transportation will be needed.

Target Salary Range

$40,001 - $80,000.