Design Review / Community Standards Coordinator

About the role

The Design Review / Community Standards Coordinator serves as a liaison between homeowners and the Design Review Board, upholding aesthetic standards in the community.

Responsibilities

• Greet all homeowners upon entry and answer questions as needed
• Answer phone calls, respond to emails and other correspondence in a timely manner
• Create, update, and maintain reports as needed
• Cook up the violation reporting and tracking process, including verification, notification, file maintenance, and follow-up
• Provide confidential administrative support to the Architectural and Community Standards Board and act as a liaison between homeowners and Design Review Board
• Implement covenant enforcement and design review application process
• Coordinate design review administration
• Review and submit architectural design review applications
• Prepare hearing outcome letters and send them to unit owners / residents
• Inspect completion of design review approvals
• Aid homeowners with understanding the Architectural guidelines and requirements and guide them through the submittal process
• Conduct weekly inspections of residential properties
• Cook up the violation reporting and tracking process, including verification, notification, file maintenance, and follow-up
• Issue violations of the deed restrictions with specific reference to property maintenance and aesthetics
• Document, photograph and record all violations while maintaining accurate records
• Maintain accurate records of complaints and inspections made and work with homeowners to resolve issues
• Aids in the creation and adoption of relevant policies based upon state statutes and the Association’s governing documents
• Supports any landscape group/committee in holding meetings, and communicating with owners and other representatives
• Assess and prioritize developmental needs to support our team and strategic objectives; participate in all community events as assigned
• Provide administrative assistance to the Community Director and other team members, and perform other duties as assigned

Requirements

• Professional and adaptable, demonstrate good time management and organizational skills and have demonstrated an ability to maintain the confidentiality of business matters
• Self-motivated, dependable, organized, and efficient with excellent problem-solving skills
• Computer skills that include a strong working knowledge of MS Office programs such as Outlook, Word and Excel
• Able to communicate effectively orally and in writing, and have high attention to detail
• Have excellent telephone manner, with a commitment to the highest customer service possible
• Candidates must be able to sit or stand for extended periods and attend and community events as required
• Must have a valid driver’s license in the state of employment and have reliable means of transportation as a personal vehicle may be required to perform certain responsibilities
• Must be available to work a flexible schedule to meet the needs of the site as determined by the Community Manager, including possible evenings and weekends
• Must pass a pre-employment drug screen and background check

Qualifications

• Pass a pre-employment drug screen and background check

Skills

• Excellent communication skills
• Strong organizational and time management skills
• Proficient in MS Office programs
• Ability to maintain confidentiality
• Good problem-solving skills
• Ability to work independently and as part of a team

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance

Pay

Compensation is commensurate with experience.

Schedule

The position requires flexibility to work evenings and weekends as needed.