Design Lead/Architect, Manhattan Active Order Management

About the Role

As a Design Lead/Architect for Manhattan Active Order Management, you will be a functional design authority on a global Manhattan Active platform, translating complex operational and customer requirements into scalable solutions. This role is crucial in protecting a shared global template, running Fit-to-Template and GAP analyses, and guiding configurators and engineers through go-live. The position is remote, US-based, and requires travel of up to 40%, including international travel to Latin America.

Responsibilities

• Lead functional solution design for Manhattan Active Order Management implementations and template enhancements
• Run Fit-to-Template and GAP analyses, deciding between standard functionality, configuration, process change, integration, or extension
• Protect the global template by challenging unnecessary customization and consolidating recurring needs into reusable functionality
• Translate approved designs into clear configuration requirements and extension specifications
• Guide configurators and extension engineers, and support testing through go-live and stabilization
• Evaluate options across standard functionality, configuration, process adjustment, integration, and extension
• Contribute to continuous development of the global Manhattan Active template
• Support functional change requests, impact assessments, and the template roadmap; escalate deviations
• Write configuration requirements and extension specifications from approved designs
• Review configuration approaches and technical designs against intended business processes
• Assess impact of enhancements across MAO, integrations, reporting, and extensions
• Define functional acceptance criteria and critical end-to-end test scenarios
• Support QA, SIT, and UAT; drive functional issue resolution through go-live and stabilization
• Facilitate design workshops, document decisions, and coach super users and configurators

Requirements

• 5+ years in WMS/OMS solution design, functional architecture, product consulting, or implementation
• Strong, hands-on functional expertise in Manhattan Active Order Management, including its configuration concepts, capabilities, and limitations (Manhattan Active WM is a plus)
• Experience designing across complex integrations, with a working understanding of APIs and extension development and their functional implications
• Deep understanding of order management processes (order capture, validation, sourcing, allocation, fulfillment orchestration) and proven Fit-to-Template and GAP analysis experience
• Experience customizing and implementing Order Management systems to support modules such as Inventory as Service, Promise Date, Third Party Logistic, Ship from Store, and Same Day Delivery
• Experience with Inventory Hub module in MAO
• Experience working with and validating Order Configuration, Available to Commerce, Allocation, Release and Fulfilment Optimization Strategy, Fulfilment Outage, etc.
• Experience supporting implementations from design through testing, deployment, and stabilization
• Professional working proficiency in English, written and spoken (Spanish is a plus)

About Fulfillment IQ

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. We work at the intersection of strategy, supply chain, and technology, solving complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

Why Work Here

At Fulfillment IQ, we do not just build supply chain solutions, we build long-term careers. We give our people real ownership, real influence, and meaningful responsibility. We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.

Work Authorization

Applicants must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship, now or in the future.

Accommodations

FIQ is committed to an inclusive and accessible recruitment process. Reasonable accommodations are available on request at any stage of recruitment and assessment. Contact hr@fulfillmentiq.com to discuss your needs.

Candidate Privacy

Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice. By applying, you acknowledge this notice.

Fulfillment IQ is an equal opportunity employer committed to building a diverse, inclusive, and high-performing workplace.