Design Lead/ Architect, Manhattan Active WM

This is a 12‑month renewable contract (full‑time hours) with Fulfillment IQ Inc., based remotely in the United States. Candidates must reside in Georgia (Atlanta preferred), Texas, Florida, or Tennessee. The role reports to the SVP, Enterprise Systems and works U.S. Eastern or Central business hours with up to 40 % travel, including international trips to Latin America. Hiring is immediate and open until filled.

About the role

You will serve as the functional design authority on a global Manhattan Active platform, translating complex operational and customer requirements into scalable solutions on Manhattan Active WM within a large, multi‑customer program. The core mandate is protecting a shared global template: running Fit‑to‑Template and GAP analyses, challenging unnecessary customization, and guiding configurators and engineers through go‑live and stabilization.

• Lead functional solution design for Manhattan Active WM implementations and template enhancements
• Run Fit‑to‑Template and GAP analyses; decide between standard functionality, configuration, process change, integration, or extension
• Protect the global template: challenge unnecessary customization and consolidate recurring needs into reusable functionality
• Translate approved designs into clear configuration requirements and extension specifications
• Guide configurators and extension engineers, and support testing through go‑live and stabilization

Responsibilities

Functional Architecture and Solution Design

• Translate operational requirements into documented functional designs and solution specifications
• Evaluate options across standard functionality, configuration, process adjustment, integration, and extension
• Create solution design, functional and enhancements design, proof of concepts (POCs), Host/Automation/MHE integration design, configuration documents, workflow documentation, use cases, and reporting requirements for supply chain and WMS implementation projects

Global Template Development and Governance

• Contribute to continuous development of the global Manhattan Active template
• Apply design principles, configuration guardrails, and architecture standards
• Support functional change requests, impact assessments, and the template roadmap; escalate deviations

Configuration and Development Support

• Write configuration requirements and extension specifications from approved designs
• Review configuration approaches and technical designs against intended business processes
• Configure MAWM flows, MHE mappings, and integration touchpoints
• Assess impact of enhancements across MAWM, integrations, warehouse automation (AMR, ASRS, Shuttle systems, GTP, Conveyance, etc.), reporting, and extensions

Testing, Deployment, and Knowledge Transfer

• Define functional acceptance criteria and critical end‑to‑end test scenarios
• Support QA, SIT, and UAT; drive functional issue resolution through go‑live and stabilization
• Facilitate design workshops, document decisions, and coach super users and configurators

Requirements

• 5+ years in WMS/OMS solution design, functional architecture, product consulting, or implementation
• Strong, hands‑on functional expertise in Manhattan Active WM, including its configuration concepts, capabilities, and limitations
• Experience designing across complex integrations with a working understanding of APIs and extension development and their functional implications
• Deep understanding of warehouse processes (receiving, inventory, replenishment, picking, packing, shipping) and proven Fit‑to‑Template and GAP analysis
• In‑depth knowledge of functional and integration orchestration across WMS, WES, ASRS, AMR, GTP, WCS, ERP, OMS, LMS, TMS, Parcel Management systems, etc.
• Experience designing WMS for retail distribution centers, e‑commerce fulfilment centers, omni‑channel fulfilment centers, and 3PL facilities
• Track record supporting implementations from design through testing, deployment, and stabilization, with the confidence to challenge proposed solutions
• Professional working proficiency in English (written and spoken); Spanish is a plus

Benefits

The following benefits apply to full‑time employees of Fulfillment IQ Inc. Contractors are engaged on a fixed‑term contract rate.

• Health and Wellness: Comprehensive medical, dental, and vision coverage for you and your family; employee wellness programs where applicable
• Time Off: Competitive paid time off, sick leave, and public holidays; flexible leave policies that respect local labour standards
• Retirement and Financial Security: Employee stock options (ESOP), where applicable
• Professional Growth: Dedicated learning and development budget, with support for skills, leadership, and career progression
• Flexible Work: Remote and hybrid work options, flexible hours aligned to role and