Design Lead/Architect, Manhattan Active Order Management

About the Role

As a Design Lead/Architect for Manhattan Active Order Management, you will be a functional design authority on a global Manhattan Active platform, translating complex operational and customer requirements into scalable solutions. The core of the job is protecting a shared global template, running Fit-to-Template and GAP analyses, challenging unnecessary customization, and guiding configurators and engineers through go-live. This is a remote, US-based contract position (12 months, renewable) with Fulfillment IQ Inc., a supply chain engineering and transformation company.

Responsibilities

• Lead functional solution design for Manhattan Active Order Management implementations and template enhancements
• Run Fit-to-Template and GAP analyses, deciding between standard functionality, configuration, process change, integration, or extension
• Protect the global template by challenging unnecessary customization and consolidating recurring needs into reusable functionality
• Translate approved designs into clear configuration requirements and extension specifications
• Guide configurators and extension engineers, and support testing through go-live and stabilization
• Evaluate options across standard functionality, configuration, process adjustment, integration, and extension
• Contribute to continuous development of the global Manhattan Active template
• Support functional change requests, impact assessments, and the template roadmap; escalate deviations
• Write configuration requirements and extension specifications from approved designs
• Review configuration approaches and technical designs against intended business processes
• Assess impact of enhancements across MAO, integrations, reporting, and extensions
• Define functional acceptance criteria and critical end-to-end test scenarios
• Support QA, SIT, and UAT; drive functional issue resolution through go-live and stabilization
• Facilitate design workshops, document decisions, and coach super users and configurators

Requirements

• 5+ years in WMS/OMS solution design, functional architecture, product consulting, or implementation
• Strong, hands-on functional expertise in Manhattan Active Order Management, including its configuration concepts, capabilities, and limitations (Manhattan Active WM is a plus)
• Experience designing across complex integrations, with a working understanding of APIs and extension development and their functional implications
• Deep understanding of order management processes (order capture, validation, sourcing, allocation, fulfillment orchestration) and proven Fit-to-Template and GAP analysis experience
• Experience customizing and implementing Order Management systems to support modules such as Inventory as Service, Promise Date, Third Party Logistic, Ship from Store, and Same Day Delivery
• Experience with Inventory Hub module in MAO
• Experience working with and validating Order Configuration, Available to Commerce, Allocation, Release and Fulfilment Optimization Strategy, Fulfilment Outage, etc.
• Experience supporting implementations from design through testing, deployment, and stabilization
• Professional working proficiency in English, written and spoken (Spanish is a plus)
• Eligibility to work in the United States (no visa sponsorship available)
• Ability to travel up to 40%, including international travel to Latin America

Qualifications

The ideal candidate will have a strong background in Manhattan Active Order Management, with experience in complex integrations, order management processes, and global template development. They should be confident in challenging proposed solutions and have a proven track record of supporting implementations from design through stabilization.

Skills

• Manhattan Active Order Management expertise
• Complex integration design
• Fit-to-Template and GAP analysis
• Order management process understanding
• Configuration and extension specification writing
• Testing and deployment support
• Design workshop facilitation

Benefits

Fulfillment IQ offers a competitive compensation package, including:

• Comprehensive medical, dental, and vision coverage for full-time employees
• Employee wellness programs
• Competitive paid time off, sick leave, and public holidays
• Flexible leave policies
• Employee stock options (ESOP), where applicable
• Dedicated learning and development budget
• Remote and hybrid work options
• Equipment and workstation allowances
• Internet and business travel reimbursements
• Team events and offsites

Note: Benefits apply to full-time employees of Fulfillment IQ Inc. Contractors are engaged on a fixed-term contract rate.

About Fulfillment IQ

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. We work at the intersection of strategy, supply chain, and technology, solving complex problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms.