Design Lead/Architect, Manhattan Active Order Management

Fulfillment IQ · Tampa, FL · 4 days ago

On-siteSupply ChainFull-time

Remote, US-based contract role (12 months, renewable) with a full-time employment option. Immediate start. Candidates must reside in Georgia (Atlanta preferred), Texas, Florida, or Tennessee. Reports to SVP, Enterprise Systems. Work hours align with US Eastern or Central time zones; up to 40% travel required, including international travel to Latin America.

About the role

You will serve as the functional design authority on a global Manhattan Active platform, translating complex operational and customer requirements into scalable solutions on Manhattan Active Order Management within a large, multi-customer program. The core mandate is protecting a shared global template: running Fit-to-Template and GAP analyses, challenging unnecessary customization, and guiding configurators and engineers through go-live and stabilization.

Mandate

Lead functional solution design for Manhattan Active Order Management implementations and template enhancements
Run Fit-to-Template and GAP analyses and decide between standard functionality, configuration, process change, integration, or extension
Protect the global template: challenge unnecessary customization and consolidate recurring needs into reusable functionality
Translate approved designs into clear configuration requirements and extension specifications
Guide configurators and extension engineers, and support testing through go-live and stabilization

Requirements

5+ years in WMS/OMS solution design, functional architecture, product consulting, or implementation
Strong, hands-on functional expertise in Manhattan Active Order Management, including its configuration concepts, capabilities, and limitations (Manhattan Active WM is a plus)
Experience designing across complex integrations with a working understanding of APIs and extension development and their functional implications
Deep understanding of order management processes (order capture, validation, sourcing, allocation, fulfillment orchestration) and proven Fit-to-Template and GAP analysis experience
Experience customizing and implementing Order Management systems to support modules such as Inventory as Service, Promise Date, Third Party Logistics, Ship from Store, and Same Day Delivery
Experience with the Inventory Hub module in MAO
Experience working with and validating Order Configuration, Available to Commerce, Allocation, Release and Fulfilment Optimization Strategy, Fulfilment Outage, etc.
Track record supporting implementations from design through testing, deployment, and stabilization, with the confidence to challenge proposed solutions
Professional working proficiency in English (written and spoken); Spanish is a plus

Responsibilities

Functional Architecture and Solution Design

Translate business requirements into documented functional designs and solution specifications
Evaluate options across standard functionality, configuration, process adjustment, integration, and extension
Ensure end-to-end consistency across warehouse management, order management, and surrounding applications

Global Template Development and Governance

Contribute to continuous development of the global Manhattan Active template
Apply design principles, configuration guardrails, and architecture standards
Support functional change requests, impact assessments, and the template roadmap; escalate deviations

Configuration and Development Support

Write configuration requirements and extension specifications from approved designs
Review configuration approaches and technical designs against intended business processes
Assess impact of enhancements across MAO, integrations, reporting, and extensions

Testing, Deployment, and Knowledge Transfer

Define functional acceptance criteria and critical end-to-end test scenarios
Support QA, SIT, and UAT; drive functional issue resolution through go-live and stabilization
Facilitate design workshops, document decisions, and coach super users and configurators

Benefits

Culture & Ownership

Real ownership, influence, and meaningful responsibility — decisions have visible impact
High-trust, high-standards culture valuing clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy
Long-term career growth, whether leading client relationships, shaping solutions, or building internal capability

Full-time Employee Benefits

Comprehensive medical, dental, and vision coverage for you and your family
Employee wellness programs where applicable
Competitive paid time off, sick leave, and public holidays
Flexible leave policies respecting local labour standards
Employee stock options (ESOP), where applicable
Dedicated learning and development budget for skills, leadership, and career progression
Remote and hybrid work options, flexible hours aligned to role and client needs
Equipment and workstation allowances, internet and business travel reimbursements, team events and offsites

Contract engagements are paid at an agreed hourly or daily rate; full-time roles receive a base salary in USD. Compensation is discussed openly at the first screening call.