Dermatology Health and Science Specialist - Grand Rapids, MI

All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and the ability to impact the health and lives of millions of people. Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives.

About the role

The Dermatology Health & Science Specialist is responsible for launching new products, deciding upon best strategies to manage business relationships, understanding formulary access, and engaging in product promotion within assigned accounts. In addition, the role involves sales efforts and relationship development with assigned customers and accounts, including Therapeutic Area Specialists and Key Opinion Leaders (KOLs).

The specialist should possess customer, market, and business acumen combined with strong product and disease state knowledge; demonstrate strong sales, promotional, and strategic business development and management skills; and exhibit in-depth customer engagement expertise in both virtual and in-person settings. The role requires a systematic approach to virtual engagement (e.g., clear agenda, next steps/follow-ups) and outstanding communication skills, along with proficiency in digital and virtual tools/multi-platforms.

Responsibilities

• Effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact.
• Develop and implement effective business and territory call plans, adapting based on self-identified opportunities and insights.
• Build rapport and relationships with customers across virtual and in-person environments; maintain a methodical approach toward call objectives (e.g., clear next steps, appropriate documentation, managing to KPIs).
• Utilize current digital tools effectively (e.g., Veeva Engage, Zoom, WebEx, Microsoft Office) and adapt quickly to new/beta tools (e.g., digital triage app) for successful customer engagement.
• Leverage analytics to assist with developing insights and next best action plans.
• Compliantly deliver relevant, targeted messaging using approved materials via customer engagement to drive product demand (e.g., ask the HCP to change their prescribing behavior/close sales).
• Proactively provide insights for the development of new and innovative approved product messaging and resources.
• Leverage product and disease state knowledge to educate providers on unbranded and branded product value propositions for relevant patient populations.
• Effectively utilize approved clinically oriented disease state information, as applicable.
• Work effectively with HCPs and direct office staff to plan customer engagements in multiple formats (e.g., virtual and in-person).
• Responsibly deploy approved Pfizer resources to support provider and patient needs (e.g., samples, vouchers, co-pay resources, and patient education).
• Integrate guidance from management and other support functions (Marketing, Strategy) and technical solutions (e.g., content recommendation engines) into pre-call planning.
• Proactively plan and optimize the call environment in multiple locations; effectively plan day-to-day work based on personal and customer schedules.
• Collaborate effectively with other Customer-Facing (CF) colleagues and Pfizer Connect team members.
• Support patients’ access to Pfizer products by providing relevant information to HCPs on Reimbursement, Patient Assistance Program (PAP), Pfizer hub programs, and Co-Pay Resources.
• Present terms of sale of product or existing contract terms where appropriate and with approved language; proactively answer on-label questions.
• Proactively introduce customers to the future state Pfizer on-demand portal (Galaxy) with access to appropriate targeted content.

Requirements

• A Bachelor’s Degree OR an associate’s degree with 8+ years of experience; OR a high school diploma (or equivalent) with 10+ years of relevant experience.
• Minimum of 3 years of previous pharmaceutical, biotech, or medical marketing/promotional/sales experience, including a promoted position or developmental role with demonstrated leadership across peer groups in a specialized market where third-party reimbursement and service centers have been utilized.
• History of marketing, promotional, or sales success, strong territory management skills, outstanding communications skills, and demonstrated teamwork, leadership ability, and accountability.
• Must live within 50 miles of the assigned territory.
• Valid US driver’s license and a driving record in compliance with company standards. Any DUI/DWI or other impaired driving citation within the past 7 years will disqualify you from being hired.

Preferred Qualifications

• 3-5 years of specialty marketing/promotional/sales experience.
• Strong knowledge of disease states, therapeutic areas, and products.
• Deep knowledge of applicable customers and markets (prescribers/HCPs/institutions/organizations).
• Strategic account marketing, promotional, sales, and management skills.
• Superior marketing, promotional, sales, technical, and relationship-building skills.
• Demonstrated track record of assessing account needs and bringing relevant information and resources to drive performance.
• Strong business acumen, problem-solving, strategic thinking, data analytical skills, and project management skills, as well as excellent planning and prioritization skills.
• Demonstrated ability to engage, influence, and support customers throughout the marketing, promotional, and sales process; excellent communication, interpersonal, and leadership skills.
• Ability to quickly learn and embrace new ways of working in a rapidly changing environment.
• Ability to work in a matrix environment and leverage multiple resources to meet customer needs and deliver results.
• Demonstrated track record of strong leadership, cross-functional collaboration, and effective utilization of available resources to drive performance.

Schedule

• Ability to travel to all accounts/office locations within the territory.
• Depending on the size of the territory and business need, candidates may be required to stay overnight as necessary.
• Non-standard work schedule may apply.

Pay

The annual base salary for this position ranges from $101,500 to $202,900. During initial new hire sales training, you will be classified as a salary non-exempt employee, which entitles you to overtime pay. Upon training certification, you will become an overtime-exempt employee. In addition, this position offers an additional Sales Incentive bonus.

Benefits

We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and support each of life’s moments. Benefits include:

• A 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver/parental and medical leave.
• Health benefits, including medical, prescription drug, dental, and vision coverage.
• Relocation assistance may be available based on business needs and/or eligibility.

Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to any location outside of the United States.