Deputy Manager – Complex Mental Health Supported Living Service - Hull

Job Overview We are seeking a dynamic and compassionate Deputy Manager to join our supported living service in Hull, supporting adults with complex mental health needs and substance misuse challenges. Our clients often have dual diagnoses and experience with trauma, requiring a trauma-informed, person-centred approach from someone who can lead with empathy and resilience. This is not a 9–5 role – due to the complex and often unpredictable nature of the client group, we need someone who is flexible, responsive, and prepared to adapt to the needs of the service. You’ll work closely with the service manager to lead a dedicated team, ensure high standards of support, and help individuals on their journey toward stability and greater independence. This role would suit someone with experience in mental health, substance misuse or the criminal justice system, who understands the rewards and challenges of supporting individuals within the community. Main duties of the job Support the Service Manager in the day-to-day running of the supported living service, ensuring compliance with regulatory standards and internal policies.Provide strong, compassionate leadership to a team of support workers, fostering a positive and resilient team culture.Oversee the delivery of person-centred support for clients with complex mental health conditions, substance misuse histories, and challenging behaviours.Contribute to risk assessments, support planning, and crisis management, ensuring safety, dignity, and respect are at the forefront of care.Liaise and build strong partnerships with external agencies including mental health teams, substance misuse services, probation, housing providers, and crisis teams.Support with recruitment, staff development, supervisions, and performance management, helping build a competent and confident workforce.Monitor service delivery and quality, including participating in audits, compliance checks, and continuous improvement initiatives.Promote a culture of safeguarding and accountability, ensuring that concerns are appropriately identified, reported, and acted upon.Contribute to rota planning and ensure adequate staffing levels, sometimes providing hands-on support when required.Be available outside core hours, including flexible working, to respond to incidents, support staff, or ensure the stability of the service.It is essential that you have a driving licence and access to a vehicle. Working for our organisation St. Anne's wants to reward its employees for their hard work. Employee benefits include; Rising 20 to 25 days plus statutory bank holidays24 Hour Employee Assistance ProgrammeContinuous opportunities for ongoing training and career developmentCycle To Work schemeRefer A Friend recruitment initiativeFlexible working opportunities (where applicable) upon successful completion of probation periodGroup Personal Pension SchemeDiscounted income protection schemeFree car parking at most servicesFree life assurance cover Detailed Job Description And Main Responsibilities We are looking for a committed and resilient Deputy Manager to join our supported living service in Hull, supporting adults with complex mental health needs and substance misuse challenges. Our service empowers individuals to work towards independence, stability, and recovery in a safe and structured environment. You will support the service manager in leading a skilled staff team and ensuring high-quality, person-centred support. You’ll play a key role in overseeing risk management, care planning and safeguarding. This is not a typical 9–5 role. Due to the nature of the service and the complex needs of our clients, flexibility is essential. You’ll need to be adaptable, emotionally resilient, and confident in managing challenging situations. Key Responsibilities Include Supporting with service management, compliance, and day-to-day operationsLeading and supervising support staff, promoting a positive team cultureCoordinating and reviewing individualised support plans and risk assessmentsBuilding effective relationships with external agencies and professionalsResponding to crisis situations using trauma-informed, psychologically informed approachesSupporting recruitment, staff development, and quality improvement Essential Experience Working with adults with complex mental health and/or substance misuse needsManaging risk and challenging behavioursSupervising or leading staffA flexible, person-centred approach Desirable Experience working with those with complex behaviours Person specification Experience Essential criteria Experience in like for like service Qualifications Essential criteria willing to complete an NVQ St. Anne’s is working to actively promote equality, diversity and inclusion. We want people from underrepresented groups such as disabled, black and ethnic minority, Lesbian, Gay, Bi, Trans, and non-binary (LGBTQ+) communities to apply for all our roles. St. Anne's is a Disability Confident employer. We are actively working to recruit and retain people with disabilities and long-term health conditions into our work force. If you are an applicant who has a disability, you will be offered an interview if you meet the essential criteria for the job. Please contact recruitment on 0113 243 5151 opt 5 if you require any reasonable adjustments. Employer certification / accreditation badges Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download Deputy Manager (PDF, 368.6KB) Apply online now Further details / informal visits contact Name Kirstie Akrill Job title Service Manager Email address kirstie.akrill@st-annes.org.uk Telephone number 07790551628