Deputy Director of Business Operations

Position Description

The Business Operations Department consists of three units that provide essential operational support across A&CM. The Human Resources (HR) Unit manages a wide range of human resource functions, including processing vacancy transactions, backfilling positions, handling classifications, administering progressive discipline, supporting recruitment processes, and managing leave requests. The unit also ensures compliance with HR policies to effectively support the work of the A&CM Division. The Logistics Unit delivers comprehensive logistical support by providing document services, managing inventory, monitoring vehicles, maintaining equipment, and coordinating courier services. The unit is committed to delivering these services in a customer-friendly manner across A&CM. The Training Unit is responsible for coordinating schedules and logistical materials for onboarding new A&CM staff, as well as organizing ongoing training programs to support the continuous development of current employees.

Key Day-to-Day Responsibilities

• Oversee a dynamic team of 16 professionals, fostering a high-performance culture through data-driven performance management and continuous improvement initiatives.
• Recommend and coordinate implementation of HR and business administration policy, procedural and systems improvements in AC&M departments and working with other divisions. Develop and maintain analysis reports with department-specific Key Performance Indicators (KPIs) that evaluate and enhance operational performance, facilitating data-informed decision-making processes to drive departmental success.
• Provide strategic advice to leadership on compliance with Human Resources policies, civil service laws, labor relations, and collective bargaining, ensuring a cohesive approach to workforce management and risk mitigation.
• Serve as the primary authority for Human Resources within the Division, understanding and promoting best practices in recruitment, compensation, employee record management, promotion pathways, and discipline frameworks.
• Develop tracker analysis report to monitor the Division’s Personal Services (PS) budget of $52 million and 375 headcount; recommend reallocation of funds when appropriate.
• Manage several critical databases and reporting tools to track the activities and support the functions of the Business Operations Department operational and administrative units.
• Ensure New Hires are trained and have the tools needed to be successful in their positions.
• Coordinate implementation of Workday platform for managing HR services across A&CM staff, leveraging prior ERP experience or related competency.

Additional Information

• Submit your resume, a cover letter detailing your relevant experience and accomplishments, and contact information for three professional references.
• INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE.
• Candidates with permanent civil service status in the title of Administrative Manager (NM) will also be considered.
• NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
• NYCHA residents are encouraged to apply.
• NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employeesâ Retirement System (NYCERS).

Minimum Qualifications

• A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above;
• A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Preferred Skills

• Effective Manager & Change Agent: A creative thinker and structured problem-solver, able to drive change and innovation while effectively juggling diverse responsibilities and multiple, competing priorities. Demonstrated track record of facilitating large-scale organizational initiatives with a focus on project management, stakeholder buy-in, cross-functional teaming, process streamlining and efficiency improvements, and resource optimization.
• Exemplary Communicator & Collaborator: Excellent interpersonal skills with a demonstrated ability to collaborate effectively with internal and external stakeholders across diverse backgrounds and cultures. Strong political acumen and practiced in facilitating multi-stakeholder meetings designed to achieve consensus on objectives. Exceptional verbal and written communication skills, including the ability to convey complex, technical concepts or analysis to non-technical audiences.
• Data-Driven Decision Analyst and Insightful Problem Solver: Analytical thinker proficient in interpreting complex datasets and generating actionable insights. Experienced in facilitating data-informed strategic decisions through detailed analysis and visualization. Curious and critical thinker who identifies patterns and anomalies.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

NYCHA has no residency requirements.

Additional Information

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.