Director of Business Operations

Core Responsibilities

• Company Operations & Strategic Planning
• Establish and manage the company’s operating cadence, including quarterly planning cycles, leadership reviews, and company-wide performance tracking
• Translate strategic priorities into coordinated execution plans that clarify ownership, sequencing, and resource requirements
• Maintain visibility into key operational risks, dependencies, and performance indicators while consulting across cross-functional initiatives
• Support the leadership team in evaluating growth opportunities such as new product categories, market expansion, or new business entities
• Define the company’s People & Culture strategy, including organizational design, workforce planning, and performance frameworks, ensuring alignment with business goals and growth plans
• Direct the People & Culture Manager to translate strategic priorities into scalable programs across hiring, onboarding, performance management, and employee experience, ensuring consistent execution across teams
• Systems, Technology & Infrastructure
• Own the strategy and governance of core business systems and operational infrastructure. Ensure tools can scale with the business, define policies and user access, system change management, and cross-platform data standards
• Strengthen reporting frameworks and performance visibility, enabling leadership to track progress against financial and operational goals
• Improve workflow continuity by standardizing planning processes, documentation, and performance metrics
• Partner with functional leaders to assess and implement future system needs, including ERP capabilities, process automation, and cross-platform integrations
• Direct the IT team, who owns day-to-day administration of hardware, network infrastructure, access systems, SaaS licensing, device management, and system integrations across all locations
• Cross-Functional Execution & Organizational Effectiveness
• Project manage complex initiatives that require coordination across multiple departments, ensuring clear timelines, accountability, and forward momentum
• Identify operational gaps between departments, such as recurring friction points, unclear handoffs, or duplicated efforts across teams. Improve and ensure adoption of the workflows by collaborating with directors and managers to establish decision rights and clear structures.
• Own the cadence and structure of capacity planning across departments by bringing together directors, People & Culture, and Finance to assess resourcing needs, surface tradeoffs, and drive decisions
• Build operational frameworks that support new business lines and service offerings, including international expansion, subsidiary development, or increased customization and project work, ensure business can execute on growth without outpacing its infrastructure
• Operational Readiness & Risk Management
• Provide strategic oversight of studio, retail, and event environments to support safe, compliant, and effective operations at all locations
• Own operational planning for new locations, facility changes, or major infrastructure investments. Collaborate with owners, finance, and each team on operational needs.
• Ensure appropriate risk mitigation strategies are in place, including insurance coverage, vendor agreements, and operational compliance across all areas of the business
• Support infrastructure planning for new initiatives, events, or business lines to ensure operational continuity
• Develop and maintain contingency plans for operational disruptions, including system outages, facility incidents, supply chain failures, or business continuity risks, to ensure the organization can respond quickly and continue operating effectively
• Serve as the escalation point for facilities and infrastructure issues that require Director-level judgment or cross-functional coordination
• Ensure the company is covered with the necessary Legal contracts and protection. Manage trademark, IP, and patent information, and partner with outside counsel to create and maintain all contracts
• Establish and oversee company-wide compliance frameworks related to employment practices, policies, and workplace standards, ensuring alignment with legal requirements and operational needs
• Provide strategic direction on organizational readiness, including staffing models, policy development, and employee-related risk mitigation, while partnering with the People & Culture Manager to implement and maintain compliant, day-to-day practices

Requirements

• 8–12+ years of experience in business operations, strategic operations, management consulting, or similar leadership roles
• Demonstrated experience working closely with founders or executive leadership in a growing organization
• Proven track record of leading cross-functional initiatives that require coordination across multiple teams and priorities
• Strong analytical capability and financial literacy, with experience using performance data to inform planning and decision-making
• Experience designing and implementing scalable processes, planning frameworks, or operational systems
• Ability to navigate ambiguity and shifting priorities while maintaining momentum on key initiatives
• Excellent communication and stakeholder management skills, with the ability to build alignment across diverse teams
• Experience managing direct reports or leading multi-disciplinary programs
• Proficiency with collaborative tools such as Google Workspace and project management or reporting platforms like Asana

Desired Qualifications

• Experience working in a design-led, product-based, retail, manufacturing, or hospitality-adjacent business
• Familiarity with the operational dynamics of physical product companies, including product development cycles, inventory planning, and multi-channel sales environments
• Experience with e-commerce, trade sales, showroom operations, and experiential retail formats
• Experience supporting organizational growth through category expansion, new market entry, or the launch of new business entities
• Background in implementing or evolving business systems such as ERP, CRM, PLM, EDI, or project management platforms
• Experience building operational structure within entrepreneurial or founder-led companies
• Comfort working in creative environments where collaboration, adaptability, and strong interpersonal skills are essential
• Detail-oriented with excellent organizational and communication skills
• Ability to work effectively with others across functions and levels
• Comfortable with ambiguity and change; able to learn quickly in a fast-paced environment
• Demonstrated ability to own work, meet deadlines, and follow through on commitments
• Strong critical thinking and problem-solving skills
• Open to giving and receiving feedback as part of a culture of growth and learning
• Conducts work with integrity, confidentiality, and professionalism
• A genuinely empathetic group. We have a non-negotiable no jerks policy. Being nice is free.
• Dog-friendly (we share our studio with a few four-legged coworkers)