Director of Business Operations

About the role

The Director of Business Operations at Urgent Surgery Associates (URSA) is responsible for overseeing key administrative functions and strategic planning for the enterprise. This role focuses on standardizing and optimizing administrative business operations, aligning with executive leadership's growth initiatives, and overseeing the financial health of the enterprise. The role will also handle the integration of new practices, including interdepartmental coordination with legal, credentialing & enrollment, RCM, IT, and other relevant teams.

Responsibilities

• Partner with executive leadership on strategic operational planning, budgeting, forecasting, and long-term strategy for business operations.
• Identify and communicate operational performance, risks, and strategic initiatives to executive leadership.
• Lead special projects aimed at enhancing operational effectiveness, process improvement, and data reporting.
• Implement and oversee the refinement and standardization of provider contact agreements in alignment with employment structures and compensations models that support fiscal responsibility.
• Collaborate with finance, analytics, and revenue cycle teams for preparedness of Monthly Operating Reviews (MORs), supporting monitoring and reporting of financial health and AR trends across the enterprise.
• Monitor and support end-to-end workflows that span multiple departments, ensuring operational requirements, timelines, and service expectations are met.
• Drive adoption, training, and optimization of technology solutions to improve operational efficiency and staff productivity to support scalability of growth initiatives.
• Develop and define compliance policies and standard operating procedures in partnership with operations, legal, and compliance teams.
• Potentially serve as a central point of contact for interdepartmental coordination, proactively identifying gaps, dependencies, and process breakdowns that impact operational and financial performance.
• Lead cross-functional collaboration with internal billing managers to evaluate provider documentation trends and proactively address downstream financial and compliance risks.
• Identify and mitigate operational risks, ensuring consistent application of regulatory standards.
• Develop and oversee continuous marketing enhancements of the network’s visual representation.
• Provide strategic leadership and oversight of enterprise growth initiatives, ensuring operational scalability, alignment with organizational objectives, and long-term sustainability.
• Lead the development, documentation, and maintenance of standardized administrative workflows that promote consistency and operational efficiency across departments.
• Serve as an escalation point for administrative operational issues that require cross-department collaboration or leadership intervention.
• Provide direct supervision and guidance to assigned administrative support staff.
• Support onboarding, training, and performance development of network administrative team members.
• Conduct routine performance reviews to ensure accountability, alignment with operational goals, and professional development.

Qualifications

• Comprehensive knowledge of healthcare operations, including surgical and specialty practice workflows.
• Understanding of regulatory and accreditation requirements such as HIPAA, OSHA, and CMS.
• Knowledge of financial and operational performance management, including budgeting, forecasting, AR trends, and enterprise reporting.
• Familiarity with provider contracting structures, compensation models, and administrative compliance standards.
• Strong analytical skills with the ability to interpret operational data, identify risks, and recommend improvements.
• Skilled in project management, process improvement, and standardization of administrative workflows and SOPs.
• Ability to lead cross-functional initiatives, coordinate interdepartmental workflows, and resolve operational issues requiring multi-team collaboration.
• Strong leadership and supervisory abilities, including coaching, performance development, and team accountability.
• Excellent communication skills, with the ability to convey complex information to executive leadership and cross-functional teams.
• High level of organization, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Ability to drive adoption of new technologies, processes, and performance standards across a growing enterprise.
• Ability to identify operational gaps, assess risk, and implement mitigation strategies that support compliance and financial performance.
• Ability to support enterprise growth initiatives, ensuring scalability, alignment with organizational goals, and long-term sustainability.
• Understanding of marketing principles related to network branding and visual representation.

Education / Experience

• Required: Bachelor’s degree in Healthcare Administration, Business Administration, or a related field; minimum of 5 years of progressive experience in healthcare operations, preferably within a surgical or specialty practice setting; demonstrated experience delivering measurable operational outcomes aligned with organizational goals; experience supervising administrative staff and leading cross-functional teams; experience developing and optimizing workflows, processes, and operational standards.
• PREFERRED: Master's degree in healthcare administration or related field.