Deposit Support Specialist - Second Shift

About the Role

This position requires full-time Monday through Friday hours in the afternoon to evening (estimated 12:30pm - 8:30pm EST). This position may be eligible for fully remote or hybrid in-office work location.

Responsibilities

• Transmit Fed Wires, Foreign Exchange, Corporate Wires, online bank wires, standing orders, and verifications for all wire transfers on the date requested.
• Ensure proper personnel are notified of any incoming service messages.
• Investigate and resolve all wire transfer problems within the required periods.
• Correspond with appropriate bank personnel as required and document action taken.
• Accurately facilitate payment instructions via Fed wire according to Regulation J, Article 4A, and BSA with special attention to OFAC compliance and adhere to STC record keeping.
• Perform reconciliation of the previous day’s Fed line activities.
• Detect and assist in the investigation of fraudulent wire transfers.
• Assist branch customers with adjustments and customer research upon request.
• Process daily non-post items, Stop Pay, and NSF Return items.
• Maintain and balance 945 tax withholding.
• Process cash orders and cash shipments to ensure prompt delivery and pickup by carriers to be delivered to the Federal Reserve.
• Responsible for processing foreign items and returned mail.
• Confirm documentation for daily account maintenance requests in accordance with Deposit procedures, scan, and/or file properly.
• Process levies, garnishments, and bankruptcy requests.
• Process branch capture work and review mobile and Merchant remote capture deposits.
• Follow all other instructions and perform other job-related duties at the discretion of the Deposit Operations management team.

Skills

• Team Player
• Positive Attitude
• Exceptional Customer Service (Internally and Externally)
• High Attention to Detail and Professional Presence
• Organizational Skills and Ability to Multi-Task
• Strong Ethics
• Strong Analytical and Problem-Solving Skills
• Excellent Written and Oral Communication Skills

Benefits

• 401(k) & Company Match
• AD&D Insurance
• Bankers School
• Career Planning
• Dental Insurance
• Disability Insurance
• Employee Assistance Program
• Flexible Spending Account
• Medical Insurance
• Health Savings Account
• Life Insurance
• Paid Family Medical Leave
• Paid Federal Holidays
• Paid Time Off
• Referral Program
• Vision Insurance