Credit Assistance Specialist - 2nd Shift
MDAEdge · Tampa, FL · 1 mo ago
On-siteOTHR$24/hrFull-time
Responsibilities
- Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts.
- Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable.
- Determines the right solution for the client while staying within collections compliance guidelines.
- Demonstrates empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct.
- Achieves quality standards and meets key performance indicators.
- Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses.
Requirements
- High School Diploma/GED/Secondary School or equivalent.
Skills
- Active Listening
- Attention to Detail
- Client Solutions Advisory
- Oral Communications
- Account Management
- Adaptability
- Collaboration
- Data Collection and Entry
- Liquidity Management
Pay
Max pay rate of $24.00/Hr. plus shift differential of 8%.