Credit Assistance Specialist Consumer Vehicle Lending - Recovery 2nd Shift

Job Summary

This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery.

Responsibilities

• Leverage problem-solving competencies, sound judgement and decision making
• Provide exceptional client service and empathy
• Meet both the bank's and client's needs

Qualifications

• At least 1 year of customer service experience
• Excellent verbal and written communication skills
• Ability to work within the operating hours and days for this position as outlined in the posted job requisition
• Commitment to exceptional customer service, including the ability to be empathetic and meet client needs
• Proficient in dealing with customers' issues in both a routine and complex environment
• Demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients
• Ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making

Desired Qualifications

• College degree or commensurate work experience preferred
• Credit Assistance and collections experience
• Inbound/Outbound call center experience
• Banking/financial services experience
• Knowledge of banking operations