Deposits Customer Support Specialist

Description

The Role
Are you a problem-solving expert who loves helping others? Do you thrive on making technical concepts clear and providing stellar support? If so, we’d love to have you join our team as a Customer Support Specialist!

What You'll Do

• Receive, log, and respond to telephone, online chats, and email inquiries about DCI products.
• Educate customers to improve their understanding of DCI applications and services.
• Research and resolve customer questions and concerns efficiently.
• Escalate complex application issues to senior-level support or development teams when needed.
• Maintain and update customer control records, ensuring accuracy and compliance.
• Provide input for user documentation and contribute to its creation.
• Serve as backup support for first-level calls across applications.
• Support on-site implementation teams, Customer Relationship Managers, and the Education Department.
• Aid in setup and plugin configuration for new services.
• Participate in the customer support call center as needed.

Required Qualifications

• Work experience in a bank, financial institution, or related field.
• Excellent verbal and listening skills for both in-person and phone interactions.
• A friendly, professional attitude when assisting customers.
• Exceptional written communication skills for internal and external correspondence.
• Strong analytical, problem-solving, and resolution abilities.
• Effective time management and organizational skills.
• Proficiency with Microsoft 365 tools.
• Adaptability to quickly learn new tools and processes.
• Comfort with working with numbers and performing basic mathematical calculations.
• Flexibility to work shifts between 7 AM and 7 PM CST to accommodate clients across the U.S., including participation in on-call rotations.

Preferred Qualifications

• Bachelor’s or Associate degree, or equivalent professional experience.
• Technical skills for supporting DCI products and services, including vendor product installation and setup.
• Strong interpersonal skills with the ability to excel in team environments.

A Day in the Life

Imagine starting your day by assisting a client with troubleshooting a technical issue, followed by preparing customer control records to ensure smooth banking operations. You’ll collaborate with teams across the organization and end the day knowing your efforts helped community banks provide top-notch services.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 29 states, we are committed to empowering community banks with cutting-edge technology and exceptional service. You’ll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success.

Our Core Values

• The Customer Comes First - Always: Deliver the best possible experience for clients.
• Attitude Over Aptitude: Bring the right mindset, and we’ll provide the tools to succeed.
• Open and Frequent Communication: Keep clients and team members informed at all times.
• Trust and Accountability: Take ownership of your work and strive for excellence.
• Honesty and Integrity in Everything We Do: Align every decision and action with ethical values.

Ready to Apply?

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!