Deposit Support Specialist - Full-Time

About the role

We are eager to discuss the prospect of you joining our team as our next incredible team member! This position allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own!

Responsibilities

• Provides support to other departments related to deposit products and services.
• Review and verify customer initiated monetary transfers > $100K for fraud detection.
• Establish and maintain system records for all safe deposit box rentals.
• Review and verify signatures on all checks drawn on customer accounts > $50K for fraud detection.
• Apply established procedures to decide whether to pay or return debit transactions that overdraw customer accounts.
• Follow procedures to make determination on posting or retuning debit transactions that overdraw deposit accounts.
• Research and resolve debits and credits that fail to post to customer accounts.
• Reconcile daily, research and identify variances between general ledger and physical cash for all branch offices.
• Review all closed deposit accounts for ancillary required actions (deactivate debit cards; suspend mobile deposit functionality, etc.) pursuant to department procedure.
• Generate correspondence to advise customers when closing zero balance accounts.
• Detect and report suspicious activities to fraud analyst (Bank Secrecy Act program) for further resolution.

Requirements

• A high school diploma and/or one to three years related experience and/or training.
• May accept equivalent combination of education and experience.
• Banking knowledge to assist in identification of fraudulent transactions and/or violations to regulatory compliance.

Qualifications

• High school diploma and/or one to three years related experience and/or training.
• May accept equivalent combination of education and experience.
• Banking knowledge to assist in identification of fraudulent transactions and/or violations to regulatory compliance.

Skills

• Strong attention to detail.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Fraud detection and prevention knowledge.

Benefits

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we're willing to discuss up front. And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year!

Pay

This is a regular full-time hourly non-exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CST Monday through Friday.

Schedule

This position will work on-site at our IncredibleBank branch location on 17th Avenue in Wausau, WI.

Company Information

IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn't awarded as one of America's Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...

About the Company

IncredibleBank is an Equal Opportunity Employer. We will consider applicants for our positions without regard to any category protected by applicable federal, state, or local law, including but not limited to: race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.