Deposit Services Specialist

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself because our number one investment is you.

About the role

The main purpose of this job is to support deposit services operations by processing customer transactions, resolving account-related issues, and ensuring work is completed accurately, timely, and in accordance with established procedures.

Responsibilities

• Process and resolve items within Exception queues, including Stops, Restrictions, Invalid, and Closed Accounts
• Process incoming and outgoing return item files in accordance with established procedures, ensuring timely handling of all return items
• Calculate and apply interest rate adjustments to customer accounts as required
• Perform low to moderate complexity operational tasks while meeting established accuracy, efficiency, and timeliness standards
• Process customer transactions in accordance with established procedures, guidelines, and compliance requirements
• Research and resolve transaction-related issues in a timely manner
• Respond to internal customer inquiries via phone and email while providing timely, professional support and a high level of customer service
• Serve as a backup resource for team members across various areas of the department, as needed
• Perform other duties as assigned

Requirements

• Basic knowledge of the banking industry, including best practices and regulations
• Excellent customer service skills
• Ability to learn new processes quickly
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook aligned with our culture and Core Values
• Basic level of proficiency with Microsoft Word, Excel, and Outlook

Qualifications

• Associate’s degree or equivalent combination of education and experience required
• 1+ years financial services or related experience required
• 1+ years customer service experience required

Pay

Hourly compensation range: $16.85 - $19.25 (based on relevant experience, skills, and competencies).

Benefits

• Employer-sponsored health, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Paid vacation and paid personal time
• Career development and education assistance
• Voluntary supplemental benefits

Schedule

• Full time
• Hybrid schedule: in office 2 days per week (after the initial training period)

Location: 922 Walnut St, Kansas City, Missouri 64106