Deposit Specialist

About the role

The incumbent is responsible for assisting customers in day-to-day transactions, maintaining the cash drawer, opening or closing the bank as necessary, and answering the telephone in a courteous manner.

Responsibilities

• Provide excellent customer service at all times.
• Utilize critical thinking and active listening to resolve customer problems or complaints.
• Greet customers as they enter the bank and direct them to the appropriate employee when necessary.
• Answer the telephone in a courteous manner.
• Handle deposits, withdrawals, transfers, cashed checks, loan payments, money orders, credit card advances, and other transactional needs.
• Balance and maintain the cash drawer.
• Buy and sell currency from the vault as necessary, ensuring that cash drawer limits are not exceeded.
• Assist with end-of-day vault balancing and ATM balancing.
• Examine checks presented and determine proper funds availability based on regulatory requirements.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments, and the legitimacy of the documents.
• Scan, correct, and balance all paper transaction items through the Bank’s source capture optimization program and submit for processing through the federal banking system.
• Maintain customers’ savings passbooks and Christmas club passbooks when requested.
• Promote and maintain positive relations with all employees, current customers, and potential customers.
• Contribute to the fulfillment of department and company objectives and goals.
• Follow all bank policies and procedures, with regulatory knowledge of deposit-related compliance topics.
• Assist with office functions as needed.
• Perform opening and closing procedures as assigned.
• Perform any other related duties as required or assigned.