Deposit Specialist

Job Purpose

To contribute to the department’s efficiency by maintaining accuracy throughout claim files and working on behalf of the policyholder to resolve disputes and damage claims. Manage tasks and consistency across all files to ensure a correct financial total at the end of the placement.

About the role

Manage tasks and consistency across all files to ensure a correct financial total at the end of the placement. Assist insured’s as needed in disputing deductions with the landlord. Audit files to verify billing and payments were issued correctly. Work to resolve any billing issues and collect back landlord overpayments as needed. Issue billing credits or balance reductions as needed based on adjuster requests. Notify insured’s of charges for damages to rental furniture, and assist on disputing charges for insured. Collect unpaid balances or furniture damages over deposit held from insured as needed.

Responsibilities

• Maintain a daily tracking log of file assignments using ACT tasks.
• Record detailed notes of verbal and written correspondence (documenting names/phone numbers of conversations held) in ACT database.
• Maintain electronic and paper files to ensure status accuracy.
• Collect security deposits from landlords immediately following move out.
• Disperse deposit refunds for property and furniture to insured or insurance companies.
• Audit files to verify billing and payments were issued correctly.
• Work to resolve any billing issues and collect back landlord overpayments as needed.
• Issue billing credits or balance reductions as needed based on adjuster requests.
• Notify insured’s of charges for damages to rental furniture, and assist on disputing charges for insured.
• Collect unpaid balances or furniture damages over deposit held from insured as needed.

Requirements

Basic Knowledge And Skills
At least three years of customer service experience.
Property Management experience a plus.
Proficient in Microsoft Office Products.
ACT database experience a plus.
Must have excellent verbal & written communication skills, be very organized, have strong problem solving skills & the ability to multi task.
Should have experience with accounting software/payables and have a professional phone demeanor with the ability to handle intricate personalities.

Qualifications

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

Benefits

If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

Pay

The disclosed range has not been adjusted for the applicable geographic markets. At Corpay, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $18-$18.50.

Schedule

Not specified.