Deposit Services Support

Planters Bank & Trust Company is an equal opportunity employer.

About the role

Assists Deposit Services in providing support and training for Tellers and Customer Service Representatives; performing/monitoring daily tasks; performing quarterly branch audits and processing Garnishments, levies, disputes, IRA Transactions, ITM Balancing and other related tasks.

The location for this position may be flexible based on where the applicant is located as well as office space availability within our Planters Bank system. Travel for training is required.

Responsibilities

• Maintain a strict standard of confidentiality involving all transactions
• Deliver quality service to all customers
• Possess a team-oriented attitude with a desire to see success in themselves and others
• Develop a working knowledge of all bank products
• Train others on bank products and the art of customer service
• Perform and monitor daily tasks
• Conduct quarterly branch audits
• Process Garnishments, levies, disputes, IRA Transactions, and ITM Balancing

Requirements

• High School education or equivalent; Basic Accounting knowledge
• 3-5 years of banking experience
• College degree in Banking and Finance preferred
• Excellent time management skills and ability to stay on task
• Ability to take direction and complete tasks with minimal supervision
• Good verbal, written, and telephone communication skills
• Ability to maintain composure while providing support to bank employees
• Satisfactory Credit Bureau and Background Report

Skills

• Computer Keyboard and Software
• Microsoft Office
• Telephone
• Photocopier
• Ten-Key Calculator
• Fax Machine

Physical Requirements

Activity Frequency Weight/Pounds Sitting 85% Standing 5% Walking 5% Fine Manipulation of Hands 100% Lifting 1% 5 lbs Carrying 1% 5 lbs Pushing/Pulling 1% Bending/Squatting 1% Reaching Overhead 1%