Deposit Services Specialist I

Purpose: The Deposit Services Specialist I ensures the accuracy, integrity, and timeliness of deposit account requests while supporting core Deposit Servicing functions. This role evaluates and processes account-level changes, monitors transactions, researches discrepancies, and ensures compliance with banking policies and procedures. The Specialist also provides customer support and assists in key operational workflows.

Responsibilities

• Process customer and account data changes into the bank’s core and ancillary systems while ensuring accuracy and completeness, including account-level transactions, changes, closures, and monitoring.
• Manage a high volume of requests from various mediums with appropriate prioritization.
• Review and complete research and adjustments.
• Provide support to the Retail Bank staff and Customer Contact Center, responding to inquiries about deposit operations and account adjustments.
• Process daily transactions and reconciliations as needed.
• Support other Deposit Operations functions as needed.
• Assist in departmental projects and workflow optimization to improve efficiency and regulatory compliance.
• Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders.
• Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

Requirements

• High School Diploma or Equivalent.
• 1+ years in data entry, customer service, or banking operations.

Skills

• Strong keying skills with a high level of attention to detail to ensure accuracy.
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.
• Dependable in meeting attendance requirements and schedules established for the department.
• Responds to requests for information in a timely and professional manner.
• Proficient in Microsoft applications and adaptable to new banking software systems.

Physical Requirements

• Able to regularly sit for prolonged periods of time.
• Able to regularly stand for prolonged periods of time.
• Able to lift [number of pounds] lbs.
• Extensive computer usage is required.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Account(s)
• Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability
• Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
• Tuition Reimbursement
• Employee Referral Program
• Wellness Reimbursement Program
• Star Volunteer Program
• Employee Banking and Financial Perks
• Flexible Hybrid Work Schedule
• Paid Time Off (PTO)
• Company Paid Holidays

This job description is not exhaustive. The Deposit Services Specialist I may be required to perform other duties as assigned.