Deposit Product Coordinator

About the role

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members.

Responsibilities

• Support business and consumer deposit products, coordinate system testing and updates
• Partner across teams to help ensure products and services are delivered accurately and consistently
• Provide day-to-day support for and assists with the development and implementation of Business and Consumer deposit products, features, functionality, and related systems across core and digital platforms
• Assist with product support, system configuration activities, testing coordination, reporting, and documentation to ensure consistent, accurate, and compliant delivery of deposit products and services
• Partner closely with Business Services, Digital Accounts, Operations, IT, and Compliance teams to support product performance and system functionality across all channels

Requirements

• Bachelor’s Degree or the Equivalent in Experience in business, finance, or related field preferred
• Must be bondable upon hire
• Foundational understanding of Business and Consumer deposit products, including how account features, structures, and services function across core and digital channels
• Working knowledge of digital banking platforms and core systems, with the ability to support system configuration activities, product maintenance, testing, and issue resolution under guidance
• Strong attention to detail and accuracy when validating data, reconciling information, maintaining documentation, and supporting product, audit, security, and compliance requirements
• Ability to analyze data, identify issues or trends, document findings, and assist with testing activities such as developing test plans, tracking defects, validating results, and supporting resolution efforts
• Strong communication, collaboration, organization, and time-management skills, with the ability to partner across teams and manage multiple priorities in a fast-paced environment
• Experience with core or digital banking systems, reporting tools, or data analysis preferred

Qualifications

• 2+ years of experience in financial services, deposit operations, digital banking, or related support roles

Skills

• Detail-oriented
• Interest in how deposit products and digital banking systems work together

Benefits

• Compensation: $29.26 – 32.45 per hour (candidates with significant related experience may be higher)
• Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

Pay

Compensation: $29.26 – 32.45 per hour (candidates with significant related experience may be higher)

Schedule

• Full-Time, working approximately 40 hours per week
• Hours and shifts vary between 8:00am – 5:00pm Monday through Friday, and with occasional evening and weekend hours as needed
• Hybrid and remote work available if certain criteria are met and after initial onboarding period

Training

Training: Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out-of-town learners may be eligible for reimbursement of travel and lodging expenses, subject to Royal's travel and expense reimbursement guidelines.