Deposit Operations Specialist

Essential Functions & Responsibilities

• Act as the subject matter expert for the opening, maintenance, and compliance of all deposit accounts, products and services.
• Provide backup support for IRA and HSA accounts, deceased accounts.
• Process garnishments, levies and child support requirements for member accounts; process deceased accounts from time of notice until closed; process subpoena requests and route to General Counsel when necessary.
• Prepare, review and process annual tax filing with the IRS, including any additional IRS requests submitted to the Credit Union.
• Manage escheatment process and ongoing account maintenance.
• Provide reports and feedback to manager regarding procedures related to deposit operations.
• Work closely with frontline staff and managers; Make recommendations for process improvement; work on committees or special projects involving deposit operations as needed or requested.
• Maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
• Monitor deposit products including implementation of new share types, manage and assign tasks for rate changes and ensure disclosures are current and up to date.
• Stay up to date on state and federal rules and regulations which govern credit union operations to ensure compliance is maintained.
• Perform other job related duties as assigned.

Performance Measurements

• To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values: Vibrant Connections Inclusive Excellence Bold Compassion Endless Empowerment
• To provide friendly, professional and accurate service and support to all members and coworkers.
• To process all work within established time frames of department with zero errors.
• To provide professional quality service to internal/external members.
• To keep management informed of any key operation issues affecting the department.
• To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.
• To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.

Knowledge and Skills

• Experience: Three years to five years of similar or related experience.
• Education: (1) A two-year college degree, (2) completion of a specialized certification or licensing, (3) completion of specialized training courses conducted by vendors, (4) job-specific skills acquired through an apprenticeship program.
• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Physical Requirements

• The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions.
• While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances.
• The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment.
• The employee reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day.
• The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms.
• The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds.