Deposit Operations Specialist

Responsibilities

• File maintenance
• Fraud processing
• Legal requests such as subpoenas, levies, and inquiries
• New CD and CD renewal amendment processing
• Preparation of unclaimed property report
• Dormant account monitoring and resolution
• Return mail research
• Digital payment troubleshooting
• Wire transfer processing to include UBB creation or verification under dual control
• Updating customer debit card profiles due to customer travel requests or Enfact cases
• Monitoring POS disputes
• Document imaging responsibilities
• Exception item processing (EIM)
• Mobile deposit processing
• Reconciliation of ATMs and teller activities for both locations
• Decision-making on large dollar-hold items
• Monitoring contact us and e-star logs and referring inquiries to appropriate department
• Hard-copy document filing
• May learn some cash management tasks

Requirements

• Solid understanding of deposit operations and legalities
• Coordination and consistency in risk management operations
• Point of contact for escalated inquiries
• Compliance with all Bank policies and procedures, as well as applicable state and federal banking regulations

Qualifications

• Professional knowledge generally acquired through Associates or Bachelor's degree program
• Knowledge and business acumen in bank operations
• Experience working with fraud cases
• UMACHA National Check Professional Certification (NCP), required
• UMACHA Accredited ACH Professional Certification (AAP), required
• Working knowledge of Excel, Microsoft Word, and Outlook
• Fiserv Core banking system beneficial
• Audit background helpful