Deployment Strategist
Serval · San Francisco, CA · 2 wk ago
On-siteBusiness Development$150k–$280k/yrFull-time
About the role
The Agent Deployment team is a customer-facing technical team, central to how Serval turns product capability into real business outcomes. The org is a family of roles: Deployment Strategists are the primary technical relationship and AI advisor for each customer, partnering with Deployed Software Engineers to build enterprise-grade features and products. Deployment Success Managers own each customer's long-term success, building the systems and motions that scale adoption, expansion, and renewal well past go-live.
Responsibilities
- Own customer engagements end-to-end: design and deliver implementations that align Serval to each customer's workflows and goals.
- Build AI agents: design and build AI agents on Serval's platform that drive real value for customers.
- Advise AI strategy: embed with customers to guide and shape how they adopt and scale AI.
- Lead migrations: design and execute migration plans that minimize disruption and ensure seamless adoption of Serval's platform.
- Partner cross-functionally: work with Engineering, Sales, and Marketing to turn field learnings into repeatable processes and a sharper go-to-market.
Requirements
- Degree in Computer Science or a related field, or equivalent hands-on experience.
- 5+ years in a relevant role (product, engineering, consulting, founder).
- Strong communication and relationship management skills, with the ability to translate complex technical concepts for both technical and non-technical stakeholders.
- Hands-on technical ability: reading and troubleshooting production code in customer-facing environments, analyzing code paths, database state, and API requests/responses with infra and browser dev tools.
- Working knowledge of APIs and REST, IAM, and SQL for data analysis.
Nice to Have
- Experience in an early-stage startup environment.
- Experience writing production code.
- Background working with enterprise customers or complex technical sales cycles.
- Familiarity with IT, security, service management, or workflow automation.