Deployment Strategist

About the role

As a Deployment Strategist at Console, you’ll own the success of our largest enterprise customers. You’ll partner with executives and operating teams to turn complex, cross-functional workflows into high-impact AI deployments, then stay close to the account as adoption expands across the organization.

This is a high-ownership role at the intersection of consulting, project leadership, customer strategy, and AI deployment. You’ll lead a portfolio of strategic accounts, build trusted relationships with senior stakeholders, and own the plan that will drive them from initial deployment to a measurable business impact.

What You'll Do

• Own a portfolio of strategic enterprise accounts, serving as the primary relationship owner and trusted advisor to customer leadership
• Drive complex implementations from kickoff to launch, building project plans which turn ambiguous enterprise goals into clear work streams, owners, timelines, and success metrics
• Translate messy business processes across IT, HR, finance, and operations into clear deployment priorities and expansion opportunities
• Partner with FDEs to connect customer goals to the right technical implementation, ensuring deployments are both operationally successful and technically sound
• Lead executive check-ins, working sessions, and cross-functional customer meetings with clarity, urgency, and strong follow-through
• Identify risks early, unblock stalled work, and bring structure to ambiguous customer environments
• Track adoption, ROI, and automation coverage across accounts, using those signals to drive long-term success and expansion
• Bring enterprise customer learnings back to Product, Engineering, and Sales: deployment patterns, stakeholder dynamics, process gaps, and unmet needs that shape the platform

Who You Are

• 3+ years of experience in consulting, enterprise customer success, implementation, strategy and operations, or another role where you owned complex projects with senior stakeholders
• You’re an exceptional problem solver who can quickly understand a customer’s business, identify what matters, and create a practical path to impact
• You have strong project management instincts: you create clarity, manage competing priorities, hold stakeholders accountable, and keep momentum through ambiguity
• You communicate with precision and presence, whether you’re facilitating a working session with operators or presenting an implementation plan to executives
• You’re technically fluent enough to reason through systems, workflows, integrations, and AI product behavior, and you know when to pull in deeper technical expertise
• You have a strong sense of ownership and personal responsibility for customer outcomes
• You move with urgency, follow through relentlessly, and know how to keep momentum across customers, internal teams, and senior stakeholders
• You want to win. You understand that every account is a unique puzzle to solve, and you are addicted to the feeling of solving it

Why join Console?

• Product-market fit: We have built the leading product in our category, in a massive market. We've hit an inflection point and are on track to build a generational company
• World-class team: We seek high agency contributors who are comfortable navigating ambiguity, ruthlessly prioritize what matters and are action-biased
• Grow with us: We reward impact, not credentials or years of experience. We intend to grow talent from within as we scale up
• Competitive pay and benefits: top compensation with full benefits including:
• Comprehensive health, dental, and vision insurance
• Unlimited PTO
• 401(k)
• Equity
• Meals provided daily in office