Deployment Strategist

About the role

Own the end-to-end deployment experience for our customers — from discovery to go-live — ensuring the outcome aligns with business impact. Act at the intersection of strategy, project management, and operational delivery, collaborating with customers, internal teams, and technical resources to make deployments high-quality, repeatable, and outcome-driven.

Responsibilities

• Customer Discovery & Planning
  • Lead structured workshops with customers to uncover business objectives, operational constraints, and success metrics.
  • Translate findings into a clear deployment roadmap and set of deliverables.
  • Define project scope, milestones, dependencies, and governance.
• Project Leadership
  • Serve as the primary point of contact for the customer during deployment.
  • Cook up alignment and momentum across cross-functional teams (Forward Deployed Engineer, Customer Success Manager, other internal stakeholders).
  • Proactively identify risks, manage dependencies, and escalate when necessary.
  • Provide regular status updates to both the customer and internal leadership.
• Solution Design & Oversight
  • Using both the product front-end and Forerunner MCP, configure client systems and ensure system design stays aligned with business goals.
  • Work with the Forward Deployed Engineer to scope integrations and customizations.
  • Ensure that deployment deliverables map back to the business requirements and success criteria.
• Customer Enablement & Handoff
  • Lead user acceptance testing (UAT) and drive readiness for go-live.
  • Collaborate with the Customer Success Manager to ensure a smooth transition to the ongoing success phase.
  • Document lessons learned, refine the playbook, and drive continuous improvement across deployments.

Requirements

• 4-6 years of experience in project management, SaaS implementation delivery, customer consulting, and operations.
• Experience with GIS or construction project management is a plus.
• Strong ability to translate ambiguous business challenges into structured, executable plans.
• Excellent communication skills with both technical and executive stakeholders.
• Comfortable operating in a fast-paced, customer-facing environment where you are building repeatable processes.

Qualifications

• Believe in delivering measurable outcomes to customers, not just checking off tasks.
• Enjoy being the glue across teams, driving clarity, and removing friction.
• Are comfortable juggling strategic thinking and tactical execution.
• Want to build and refine playbooks that scale, not just follow them.

Skills

• Project Management
• SaaS Implementation Delivery
• Customer Consulting
• Operations
• GIS or Construction Project Management (a plus)

Benefits

• Competitive compensation
• Health/vision/dental coverage
• Commuter benefits
• Quarterly wellness reimbursement

Pay

The salary range for this position is $120,000 - $165,000.

Schedule

Roles can be hybrid or fully remote, depending on the work.

Equal Opportunity Employer

We welcome unique perspectives and backgrounds. Your opinion matters and we hope you'll share it.