Deployment Strategist

About Retell AI

Retell AI is using first principles to reimagine the call center with cutting-edge voice AI. Thousands of companies now utilize Retell’s AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we have scaled to $60M ARR with a team of 40 people, up from $5M at the start of 2025. Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we’re creating intelligent AI “workers” that can act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving customer interactions. We’re growing quickly and looking for ambitious builders who want to tackle hard technical problems, move fast, and have real impact at one of the fastest-growing voice AI startups.

We are a top 50 AI app in a16z list: https://tinyurl.com/5853dt2x#4

We are also one of the top ranking startups on: https://leanaileaderboard.com/Enterprise tech 30

About The Role

This is a highly strategic, customer-facing role for operators who thrive at the intersection of technology, product, and execution. As a Deployment Strategist at Retell, you will work directly with some of the most innovative companies deploying AI-powered voice agents. You will lead implementations from initial discovery through production launch, helping customers redesign business processes around AI while ensuring successful technical delivery. You will serve as a trusted advisor to executives, operators, and technical teams, helping customers define requirements, scope solutions, drive adoption, and realize measurable business outcomes. You'll partner closely with Product, Engineering, Sales, and Customer Success while helping shape the future of how enterprises deploy voice AI.

Key Responsibilities

• Lead end-to-end customer deployments from discovery through production launch, owning project execution, stakeholder communication, risk management, and successful delivery.
• Partner directly with customers to understand business goals, gather requirements, and translate them into scalable AI-powered workflows.
• Become a subject matter expert in Retell's platform, voice AI best practices, and LLM prompting techniques.
• Design conversational workflows, automation strategies, and deployment architectures that deliver measurable business outcomes.
• Build prototypes, validate use cases, and guide customers through implementation tradeoffs and optimization opportunities.
• Act as a trusted advisor to executives and operational leaders, helping them identify opportunities to leverage AI across their organizations.
• Lead discovery sessions, business process reviews, and strategic planning conversations with customer stakeholders.
• Build ROI models and business cases that quantify the impact of AI automation and help customers prioritize initiatives.
• Partner closely with Sales during pre-sales engagements, solution scoping, and customer presentations.
• Cook up with Product, Engineering, and Customer Success teams to unblock deployments and ensure customer success.
• Communicate project progress, risks, recommendations, and next steps clearly to both technical and non-technical audiences.
• Translate customer feedback into actionable product recommendations and help shape the future direction of the Retell platform.
• Develop repeatable deployment playbooks, best practices, and frameworks that enable customers to deploy voice AI successfully at scale.

JOB DETAILS

• Cash: 170k - 260k
• Equity: Equity Provided
• Location: Redwood City, CA, US
• US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT).
• Other Benefits: 100% coverage for medical, dental, and vision insurance, $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks, $200/month wellness reimbursement (gym, fitness classes, etc.), $300/month commuter reimbursement (gas, Caltrain, etc.), $75/month phone bill reimbursement, $50/month internet reimbursement