DEPARTMENTAL SYSTEMS ANALYST

About the role

This position performs information systems support and analysis for a specified function or area within a department, ensuring all concerns are addressed and closed within prescribed practices and required timelines. The role is responsible for testing both software and hardware devices, including Salesforce and Nextfare systems, to ensure functionality, reliability, and performance. Responsibilities include executing test plans, documenting defects, and collaborating with development and engineering teams to support high-quality deployments.

Responsibilities

• Performs systems analysis and provides systems support in a specified application area.
• Develops, oversees, and maintains information systems.
• Produces various reports for functional areas.
• Consults with staff from functional areas and users to determine information processing needs and to design/identify specific training programs.
• Designs technical systems specifications describing information processing functions required by users.
• Evaluates and recommends use of commercial software in application area.
• Provides input to consultants regarding user needs and acceptability of alternatives for development of assigned systems.
• Coordinates with systems programmers.
• Evaluates systems to ensure user requirements are properly satisfied.
• Troubleshoots, analyzes, and resolves user and systems problems.
• Monitors system performance and integrity.
• Designs and implements upgrades to user interface.
• Communicates system upgrade needs to Information Technology Services (ITS).
• Responds to system emergencies.
• Researches and prepares reports, systems training manuals, and technical systems documentation.
• Monitors historic data to ensure proper records retention.
• Participates in the department's information security, disaster recovery, and safety programs.

Requirements

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience may be substituted for required education on a year-for-year basis. A typical combination includes:

• Education: Bachelor's Degree in Computer Science, Information Systems, or a related field.
• Experience: One year of relevant experience performing work within a department leading to an understanding of systems for computerization or programming in FOCUS and other user-oriented languages.
• Certifications/Licenses/Special Requirements: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Preferred Qualifications

• Experience testing both software applications and hardware devices, including Salesforce and Nextfare systems or similar systems.
• Experience developing and executing test plans, creating test cases, and documenting defects for both software and hardware platforms.
• Experience utilizing test automation tools and performing manual testing for software and hardware components.
• Experience applying quality assurance best practices, Software Development Life Cycle (SDLC) principles, and Agile methodologies throughout the software development lifecycle.
• Experience collaborating with cross-functional teams, including development and engineering, to resolve complex issues and ensure successful deployments.

Skills

• Essential Knowledge:
  • Theories, principles, and practices of specified application areas and systems analysis and design.
  • Applicable software, such as Crystal Reports, .NET Framework, etc.
  • Analysis, research procedures, and reconciliation of information.
  • Capabilities of large-scale computer systems.
  • Personal computer hardware and software.
  • System administration, security practices, and user management.
  • Query generation, data organization, and database design.
  • Statistical analysis and data interpretation.
• Skill in:
  • Analyzing and designing information systems in a specified application area.
  • Listening to users, interpreting needs, and providing support.
  • Managing database information and developing data warehouses, using systems such as Oracle Database.
  • Application utilization, maintenance, planning, troubleshooting, and upgrades, such as Crystal Reports.
  • Basic programming languages, such as SQL (Structured Query Language), Crystal Syntax, etc.
  • Troubleshooting system problems and developing solutions.
  • Preparing easily consumable reports, professional emails, and correspondence.
  • Exercising sound judgment and creativity in making decisions.
  • Communicating effectively orally and in writing.
  • Interacting professionally with various levels of Metro employees and outside representatives.
• Ability to:
  • Compile, analyze, and communicate system information and data.
  • Think and act independently.
  • Find creative solutions to problems.
  • Handle highly confidential information.
  • Meet tight time constraints and deadlines.
  • Read, understand, interpret, clarify, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements.
  • Train users in implemented systems.
  • Read, write, speak, and understand English.

Working Conditions

• Typical office environment with close exposure to computer monitors and video screens.
• Physical effort includes:
  • Sitting at a desk or table.
  • Operating a telephone or other telecommunications device and communicating through the medium.
  • Typing and using a keyboard and mouse to perform necessary computer-based functions.
  • Communicating through speech in the English language.

Interviews are projected to be scheduled for the week of 9/14/2026. These dates are subject to change.