Department Manager, Watches - Flagship, NYC

Essential Job Responsibilities

• Actively partner with the Store Director and the HQ to develop and grow the watch business
• Together with the Store Director, responsible to maintain proactive and ongoing communication with the partner brands while putting a strong focus on development of strategic key brands
• Lead the team of Client Advisors in the watch department
• Daily inventory control and care of product, partnering with the Store Director and the HQ Merchandise department to optimize inventory and to react to trends and opportunity
• In store point of contact for brand representatives
• Responsible for the successful launch and development of watch brands that are added to the assortment in close collaboration with the Store Director, HQ Merchandising and the local Marketing/Hospitality Manager and/or CRM Manager
• Responsible for regular in-store activations in close collaboration with the Store Director and the local Marketing/Hospitality Manager and/or CRM Manager to drive the development of the various watch brands
• Development of monthly and yearly activation plans to achieve and exceed store and department targets
• Usage of the CRM to develop the business with existing clients, focus on cross-selling, up- selling and client development
• Clearly communicate on a daily basis sales objective and how this relates to weekly and monthly targets
• Work as a team with management and co-workers to achieve and exceed personal, store and department targets
• Help and coach the team to acquire, build, develop and maintain active client relationships
• Coach, develop and lead team members, providing just in time feedback on improving skillset and utilizing all available tools to grow the business
• Share knowledge and motivate all store team members to promote different watch brands
• To communicate with management about opportunities to develop community relationships and to explore potential events to increase brand awareness and customer loyalty among new and existing clients
• To be professional, approachable, knowledgeable, and gracious in all interactions
• To strive to be client service oriented to ensure a positive shopping experience
• Closely monitor store security
• For opening and closing of the store in alignment with company policies and processes
• Constantly recruit top talent who demonstrate outstanding client service
• Understand local competitors and equip all Client Advisors with this knowledge

Qualifications

• 5-8+ years’ experience in high-end luxury retail sales and watches, with at least 2-3 years of management experience
• Must be able to work a flexible schedule throughout the week
• Fluency in a foreign language is a plus
• Proven sales achievement in luxury brands market
• Excellent interpersonal and communication skills
• Ability to lead, motivate and drive sales in a team-driven environment
• Good organization and learning skills
• Must be proactive and results driven

Pay

SALARY RANGE: $90,000 - $120,000 plus bonus

Benefits

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.