Branch Manager, Flagship Manhattan, NY

Santander is a global leader and innovator in the financial services industry, evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

About the role

As a Branch Manager, you oversee the performance of the branch and daily operations, ensuring excellent customer experience, achievement of financial goals, and efficient operations. You lead and coach a team, manage sales activities, deepen customer relationships, and ensure compliance with banking regulations. This role fosters a positive work environment to drive employee engagement and productivity while developing a culture of quality and continuous improvement.

Responsibilities

• Direct overall branch performance, leading the team to achieve sales targets, optimize operational processes, and enhance customer satisfaction.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate sales teams to effectively manage a pipeline of prospects and customers.
• Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well-being, foster customer loyalty, and increase branch productivity.
• Analyze branch performance data to drive strategic decisions and improve operational efficiency.
• Coach and develop team members, setting clear expectations and fostering professional development.
• Responsible for hiring, retaining, and motivating branch colleagues across all job families.
• Manage branch scheduling to balance branch needs with employee availability.
• Utilize digital technologies and platforms to enhance customer interactions, educate them on self-service options, and drive business outcomes.
• Provide an elevated customer experience, simplifying processes while ensuring exceptional service.
• Manage escalated customer problems and provide effective solutions.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Accountable for risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Requirements

• High school diploma or GED (Required).
• Bachelor’s Degree in a related field or equivalent demonstrated through work experience, training, military service, or education (Preferred).
• 3+ years of demonstrated successful experience in Retail Bank sales management or related bank operations/support function (Required). OR
• 5+ years of experience in Retail sales management or equivalent demonstrated through work experience, training, military service, or education (Required). OR
• 12+ months of demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role, with endorsement from District Executive, District Operations Manager, or Region President (Required).
• 3+ years of experience selling products and/or services in an incentive-based environment (Required).
• Proven experience in a sales leadership role, preferably as a Branch Manager or similar position.
• Proven relationship-building skills and a customer-centric approach.
• Excellent leadership and team management skills.
• Strong problem-solving skills with a proactive approach to issue resolution.
• Experience in coaching and developing team members.
• Excellent communication, consultative, and influence skills, both verbal and written.
• Ability to educate and connect customers to technology and share the value of digital tools and platforms.
• Ability to make data-driven decisions to improve performance and operational outcomes.
• Strong knowledge of company policy, compliance regulations, risk management, and loss prevention.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Preferred Qualifications

• Established work history or equivalent demonstrated through work experience, training, military service, or education.
• Preferred experience in Microsoft Office products.

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Pay

The base pay range for this position is $60,000.00 USD to $102,500.00 USD annually. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure, certifications, and location.

Benefits

Santander offers a comprehensive rewards package that reflects the impact you create and the value you deliver. Benefits are designed to support you, your family, and your well-being, now and into the future. Learn more about Santander’s benefits.