Store Manager — New Flagship Opening, NYC

About the role

A modern fine jewelry brand is opening its second flagship location in New York City and seeks a strategic, service-driven Store Manager to lead the launch and ongoing success of this highly anticipated space. This role goes beyond traditional store management, serving as the on-the-ground leader responsible for bringing the brand’s East Coast presence to life—building the team, shaping culture, and creating an unforgettable client experience from day one.

Responsibilities

• Recruit, train, and develop a high-performing team that delivers warm, relationship-based service
• Collaborate with marketing and brand partners to activate local events and experiential moments
• Execute product storytelling and visual presentation aligned with both brand identity and commercial goals
• Manage all in-store functions, including scheduling, inventory control, visual merchandising, and reporting
• Partner closely with headquarters and the West Coast flagship to translate brand standards and service philosophy into the physical environment
• Set and achieve ambitious sales targets while upholding an exceptional client experience
• Ensure operational readiness across systems, security, staffing, and compliance
• Oversee the full lifecycle of the store launch—from pre-opening planning to daily excellence
• Implement clienteling strategies to build a loyal community and long-term customer relationships

Qualifications

• Proven ability to meet and exceed sales goals
• 5+ years of retail leadership, with at least 2 years managing a team
• Strong operational, organizational, and inventory management skills
• Experience in luxury or elevated customer experience strongly preferred
• Experience in jewelry sales required; fine jewelry experience strongly preferred

Skills

• Highly organized, proactive, and comfortable in fast-moving environments
• Experience opening and/or managing a high-touch retail store, ideally in luxury, jewelry, or fashion
• Refined eye for visual presentation and product storytelling
• Ability to build scalable store operations and processes from the ground up
• Passion for creating meaningful experiences—not just transactions
• Strong culture-builder—teams thrive under your leadership and feel supported and inspired

Benefits

• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) plan with company match
• Paid time off
• Employee product discount
• Invitations to brand events, activations, and pop-ups
• Annual holiday celebration

Pay

$75,000 - $110,000

Schedule

Full-time

Location: New York City, NY

Start Date: Immediate