Department Manager | Concord Mills

About the role

As a Department Manager at Primark, you will own a department and focus on maximizing its sales, inventory, and standards. You will impact the business daily by managing inventory, moving product according to customer demand, reviewing and managing planograms and period layouts, and being commercially aware, knowing what is trending and ordering merchandise accordingly to drive sales.

Responsibilities

• Own a department and maximize its sales, inventory, and standards.
• Manage inventory and move product in accordance with customer demand.
• Review and manage planograms and period layouts.
• Use data to gain full knowledge of department's performance to drive sales and meet targets.
• Manage stock file accuracy for your department.
• Hire, train, coach, and motivate a team of Sales Associates and Team Leaders.
• Ensure your department delivers an exceptional shopping experience for every customer and a positive work environment for every colleague.

Requirements

• At least 2 years of retail leadership experience in a fast-paced, high-volume environment.
• Strong commercial acumen.
• Nimble and adaptable, able to flex plans and priorities in a fast-paced environment.
• Strong communication skills and ability to relate to customer needs.
• Commercially aware with an understanding of local market, key competitors, and how to use relevant systems and tools to improve option control and drive sales.
• Good planning and organizational skills, prioritizing and working within agreed timescales.
• Experience supporting store management with the protection of people, property, and premises by securing cash, stock, and property.
• Keyholder responsibility including availability for emergency call outs.
• Ability to effectively manage difficult situations and have good problem-solving skills.
• Communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions, and lead teams as a manager daily and in emergencies.
• Provide amazing customer service in English, including being able to orally communicate with customers and monitor the performance of English-speaking colleagues whose job duties require communication with customers.

Qualifications

• Typically joins with retail experience as either a Store Manager, Assistant Store Manager, or Department Manager.
• Resilient with a proven ability to lead, motivate, and inspire the team, building confidence and enthusiasm.
• Commercially aware with an understanding of local market, key competitors, and how to use relevant systems and tools to improve option control and drive sales.
• Good planning and organizational skills, prioritizing and working within agreed timescales.
• Experience supporting store management with the protection of people, property, and premises by securing cash, stock, and property.
• Keyholder responsibility including availability for emergency call outs.
• Ability to effectively manage difficult situations and have good problem-solving skills.
• Communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions, and lead teams as a manager daily and in emergencies.
• Provide amazing customer service in English, including being able to orally communicate with customers and monitor the performance of English-speaking colleagues whose job duties require communication with customers.

Skills

• Leadership and motivational skills.
• Commercial acumen and market understanding.
• Inventory management and planning.
• Team management and coaching.
• Customer service and communication skills.
• Problem-solving and conflict resolution.

Benefits

• Competitive benefits and work-life balance.

Pay

The pay range for this role is: $58,700-$71,760. This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate’s geographic region of work, job-related knowledge, skills, and experience, among other factors.

Schedule

Details about the schedule are not specified in the job posting.