Department Manager

About the role

The Guest Service Department Manager oversees the delivery of a great customer experience, manages sales promotions, ensures service staff are trained, and organizes the Front Counter McCafé and Drive-Thru areas for optimal service.

The Kitchen Department Manager ensures high-quality food production, food safety, food cost control, and staff training in production procedures.

The People Department Manager is responsible for hiring, training, scheduling, and motivating employees to meet sales and profit goals, and ensuring a smooth start and ongoing motivation for all team members.

Responsibilities

• Lead shifts weekly, ensuring fast, accurate, and friendly service to customers.
• Manage assigned Systems such as Training, Food Safety, and Inventory Management.
• Set goals, delegate tasks, follow up, and report results to teams and higher management.
• Oversee the Front Counter McCafé and Drive-Thru areas for optimal service.
• Ensure service staff are trained in service procedures.
• Manage the restaurant's food production, ensuring quality, safety, and cost control.
• Train kitchen staff in production procedures, including new menu items.
• Hire, train, and schedule employees to meet sales and profit goals.
• Ensure employees have a good start and are motivated throughout their time at the restaurant.

Requirements

• Previous managerial experience, preferably in a restaurant, retail, or hospitality environment.
• A positive attitude and ability to work in a fast-paced environment.
• A passion for working in the McDonald's environment.
• Must be 18 years or older to manage in corporate-owned restaurants.