Department Manager

About the role

The role involves leading shifts and departments in a McDonald’s restaurant owned and operated by an independent franchisee, not McDonald’s USA. This includes managing staff, ensuring customer satisfaction, and adhering to operational standards.

Responsibilities

• Lead shifts to ensure fast, accurate, and friendly service every visit.
• Manage assigned Systems such as Training, Food Safety, and Inventory Management.
• Set goals, delegate tasks, follow up, and report results to teams and other managers.
• Ensure the Guest Service Department delivers a great customer experience.
• Oversee sales promotions and train service staff in procedures.
• Organize Front Counter McCafé and Drive-Thru areas for optimal service.
• Manage Kitchen Department to deliver high-quality food and control food costs.
• Train and schedule kitchen staff to meet sales and profit goals.
• Support Crew in getting off to a good start and recognizing their efforts.

Requirements

• Previous managerial experience, preferably in a restaurant, retail, or hospitality setting.
• Positive team player with flexible schedules and a passion for the fast-paced McDonald’s environment.
• Must be 18 years or older to manage in corporate-owned McDonald’s restaurants.

Qualifications

Competitive pay and a range of benefits including 15-25 days paid vacation, 10 paid holidays, an anniversary splash, and an 8-week sabbatical every 10 years. Education opportunities through Archways to Opportunity, including high school degrees, college tuition assistance, and English classes as a second language. Medical, dental, and vision coverage, pre-tax flexible spending accounts, short- and long-term disability, life, and accident insurance, and paid leaves of absence are also available.

Skills

Effective leadership, communication, and problem-solving skills are essential for success in this role.

Benefits

• 15-25 days paid vacation
• 10 paid holidays
• An anniversary splash
• 8-week sabbatical every 10 years
• Education through Archways to Opportunity
• Opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
• Medical, dental, and vision coverage
• Pre-tax flexible spending accounts
• Short- and Long-Term Disability, life, and accident insurance
• Paid Leaves of Absence
• Service awards
• Employee Resource Connection
• Adoption Assistance
• Matching gifts program