Department Manager

About the role

This position is for a Department Manager in Training. Ideal candidates should have previous Assistant Manager or long-term Shift Leader experience. A background in quick service restaurants is strongly desired, or experience in hospitality or retail. You must be 18 years or older for this position.

Responsibilities

Department Managers lead shifts just like Shift Leaders to ensure customers get fast, accurate and friendly experience every visit. Department Managers also lead a department. Responsibilities may include:

• Managing assigned systems
• Setting goals
• Delegating tasks to their teams
• Motivating their teams
• Following up on assigned tasks
• Creating action plans to improve results
• Training other restaurant employees

There are 3 Department Managers in each restaurant.

Guest Service Department Manager responsibilities include but are not limited to:

• Ensuring Crew and Managers deliver a great customer experience
• LTOs are executed at a high level
• Service staff are trained in service procedures
• Community involvement initiatives are executed effectively
• Cleanliness of assigned area
• Planned maintenance of assigned equipment

Kitchen Department Manager responsibilities include but are not limited to:

• Ensuring the restaurant delivers great quality food to our guests in a quick manner
• Food safety
• Managing food cost
• Completing inventory counts
• Completing truck orders
• Training of kitchen staff
• Cleanliness of assigned area
• Planned maintenance of assigned equipment

People Department Manager responsibilities include but are not limited to:

• Interviewing
• Hiring
• Onboarding
• Retention
• Scheduling
• Crew Training
• Manager Training
• Monthly FUN calendar execution
• Positive culture in the restaurant
• Cleanliness of assigned area
• Planned maintenance of assigned equipment

Requirements

Previous Managerial Experience Is Required, ideally within a restaurant, retail or hospitality environment.

Qualifications

We’re looking for positive team players with flexible schedules who like to have fun, with the passion to work in the famously fast-paced McDonald’s environment.

Skills

• A commitment to excellence and safety in the workplace
• Strong customer service and support focus
• The ability to communicate effectively and anticipate customer needs
• To provide solutions and make decisions in a fast-paced environment

Benefits

• Competitive pay
• Bonus program
• 4% 401K match program
• Flexible scheduling
• Paid Time Off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Employee discounts and free meals
• Health Insurance