Department Manager

Responsibilities

• Responsible for managing the restaurant with the General Manager, including oversight over all store operations from production to guest service areas
• Direct the work of team members, both managers and crew
• Coach and role model McDonald’s guest and service experience behaviors, ensuring end-to-end consistency in service delivery, especially with crew members
• Manage a department within the restaurant (People, Kitchen, and/or Guest Services)
• Analyze restaurant labor and crew capability needs for crew under direction of General Manager
• Prepare and set weekly schedules, including days and hours of work, for all crew
• Ensure schedules meet business needs
• Manage inventory levels to meet operating needs and budget
• Prepare inventory forecasts and ordering recommendations for General Manager approval
• Ensure related activities are coordinated (i.e., receiving deliveries)
• Perform trend analysis on food costs to inform planning
• Ensure food safety is always maintained and in accordance with procedures
• Ensure team members understand their role and are up to date on training and procedures
• Collaborate with General Manager to ensure coverage and troubleshooting emergencies
• Appraise team members’ (both managers and crew) productivity and efficiency for the purpose of recommending promotion, termination, or other change in status
• Perform and assign maintenance activities to ensure restaurant meets or exceeds standards of excellence
• Collaborate with General Manager to ensure coverage and troubleshooting emergencies

Qualifications

• 1-3 years of quick service restaurant management experience
• Demonstrated experience leading a team in a fast-paced managed environment
• Strong leadership skills with the ability to coach and mentor a team
• Effective communication and professional communication skills
• Strong customer service skills with a support focused mindset
• Achievement oriented with strong organizational, interpersonal and problem-solving skills