Department Manager

About the role

The role involves leading shifts and departments in a McDonald's restaurant owned and operated by an independent franchisee, not McDonald’s USA. This includes managing staff, ensuring customer satisfaction, and adhering to operational standards.

Responsibilities

• Lead shifts to ensure fast, accurate, and friendly service every visit.
• Manage assigned Systems such as Training, Food Safety, and Inventory Management.
• Set goals, delegate tasks, follow up, and report results to teams and other managers.
• Ensure Crew and Managers deliver a great customer experience.
• Oversee sales promotions and train service staff in procedures.
• Organize Front Counter McCafé and Drive-Thru areas for optimal service.
• Make sure the restaurant delivers high-quality food and controls food costs.
• Train kitchen staff in production procedures, including new menu items.
• Hire, train, and schedule crew to meet sales and profit goals.
• Support new employees and motivate them throughout their tenure.

Requirements

• Previous managerial experience, preferably in a restaurant, retail, or hospitality setting.
• Positive attitude and ability to work in a fast-paced environment.
• Flexible schedule and willingness to have fun while working.
• Must be 18 years or older to apply.

Qualifications

Competitive pay and a range of benefits including 15-25 days paid vacation, 10 paid holidays, and an 8-week sabbatical every 10 years. Education opportunities through Archways to Opportunity, including the potential to earn a High School degree, college tuition assistance, and English classes as a second language. Medical, dental, and vision coverage, pre-tax flexible spending accounts, short- and long-term disability, life, and accident insurance, paid leaves of absence, service awards, employee resource connection, adoption assistance, matching gifts program.

Skills

Strong leadership, communication, and organizational skills are essential. Ability to manage multiple tasks and adapt to a fast-paced environment is crucial.

Benefits

Includes 15-25 days paid vacation, 10 paid holidays, anniversary splash, and an 8-week sabbatical every 10 years. Educational opportunities through Archways to Opportunity, including the potential to earn a High School degree, college tuition assistance, and English classes as a second language. Medical, dental, and vision coverage, pre-tax flexible spending accounts, short- and long-term disability, life, and accident insurance, paid leaves of absence, service awards, employee resource connection, adoption assistance, matching gifts program.

Pay

Competitive pay based on qualifications and experience.

Schedule

Flexible schedule to accommodate the needs of the franchisee and the restaurant.