Department Assistant II, 40 HPW, Days

Major Responsibilities

Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.

Confirms and verifies patient demographic and insurance information.

May collect co-payments from patients upon arrival.

Assesses patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

Receives and directs phone calls. Connects the patient’s call to the provider or responds to the patient and takes messages as directed.

Schedules urgent care appointments as needed and directed by clinicians.

Schedules patients for treatment by multiple providers and treatment areas and arranges a variety of associated tests and procedures according to established guidelines and specific criteria.

Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources.

Position Qualifications

• Required: High School Diploma
• Preferred: Associate degree or higher
• Required: Minimum one (1) year of related experience. This requirement is waived if candidate has associate or bachelor’s degree.
• Necessitates individuals who are multifunctional and able to work under stressful situations
• Exemplifies, professional behavior and excellent communication and human relations skills

Department-specific Competencies

Working indoors

Frequently: Sitting, standing, walking

Occasionally: Pushing, pulling, twisting, climbing, bending, kneeling, crawling, reaching, grasping, high stress level

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.