Department Assistant 2

We need to output HTML fragment with sections: heading

for each section present: About the role? The posting includes "POSITION OBJECTIVE" and "Essential Functions", "Nonessential Functions", "CONTACTS", "SUPERVISORY RESPONSIBILITY", "Qualifications", "WORKING CONDITIONS". Also includes salary and benefits info at top: "Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $19.32 per hour, depending on qualifications, experience, department budgets, and industry data. Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess." Thus we have Pay and Benefits sections. Also schedule? Not mentioned. So we include Pay and Benefits sections. We must not repeat job title as heading. No Job ID. We need to use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. We need to preserve all substantive information. Remove boilerplate: EEO, legal, accommodation, etc. Also remove duplicated lines. We need to decide sections: Could have "About the role" (position objective), "Responsibilities" (essential functions + nonessential?), "Qualifications", "Skills" (maybe required skills), "Benefits", "Pay". Also maybe "Working Conditions". Could include as separate section if substantive. The instruction: Prefer a few substantive sections over many thin ones. But we need to include sections only when posting has real specific content. We have content for Working Conditions. Could combine with Responsibilities? Might be separate. We need to decide format: Use

  for each section heading. Inside, use

  for prose,

  • for lists. We need to extract content. Let's parse: - Pay: starting wage rate $19.32 per hour, depending on qualifications, experience, department budgets, and industry data. - Benefits: comprehensive benefits package includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess. - Position Objective: Working under general direction, the Department Assistant 2 provides administrative support to University Health and Counseling Services executive staff and department directors. This position will also assume administrative responsibilities in support of clinical services at University Health and Counseling Services in addition to providing exceptional customer service to all students, faculty, staff, and visitors. Assignments may be long term and require the individual to rely on own resources in task accomplishment. Consistent with the values of Case Western Reserve University and University Health and Counseling Services, this position will be expected to contribute to building a welcoming community. - Essential Functions: list with percentages. We need to preserve details. Could turn into list items. Essential Functions bullet points: 1. Perform a variety of clerical front desk duties, in coordination with clinical staff at University Health and Counseling Services. Serve as the department's first contact for greeting, scheduling appointments, telephone calls, messaging and checking in students at University Health and Counseling Service, including maintaining waiting room flow in coordination with clinical staff. Input registration, scheduling and chart modules (where needed) in Electronic Health Record. Maintain accounting/bookkeeping records for department, including data entry into EMR and payment systems. Collect payments at time of services and record payments in appropriate systems and ensure patient accounts are marked as paid. Department Assistants will be expected to rotate between all University Health and Counseling Services locations. (40%) 2. Provide administrative support for University Health and Counseling Services department directors and executive staff. Prepare and/or contribute to the preparation of routine and non-routine reports, briefings, presentations, letters and memoranda. Provide routine communication on behalf of the University Health and Counseling Services leadership team. Accept, screen and redirect incoming telephone calls; place out-going calls. Schedule, plan and execute meetings, events, and engagements (30%) 3. Proactively assist patients to minimize patient issues. Using knowledge of the policies and procedures for students in crisis, and in consultation with clinical staff including nurses and counselors, refer students to the appropriate staff member in University Health and Counseling Services. Have a strong working knowledge of University Health and Counseling Services offerings and programs to better assist patients. (10%) - Nonessential Functions: list with percentages. Nonessential Functions bullet points: 1. Provide support for operations and clinical staff members by assisting with various special projects to include data entry, scanning documents into charts, printing and distributing informational materials, participating in outreach events and scheduling meetings. (5%) 2. Oversee general administrative operations in assigned locations to include maintaining an organized and clean workspace. Reporting any facility issues to Facilities Management or the Clinic Manager. Keep signage and informational materials up to date. Order supplies as directed by the operations leadership team and other duties as assigned. (5%) 3. Serve as the department travel coordinator; maintain a strong understanding of the university policies and procedures. Ensure that all forms are completed correctly and in a timely manner. (5%) 4. Perform other duties as assigned. (5%) - Contacts: list. CONTACTS: - Department: Daily contact with departmental providers, faculty and staff to coordinate workflow and ensure smooth operations. - University: Frequent contact with Access Services and Facilities for administrative operations of the department. - External: Frequent contact with parents and community support to exchange information. Frequent contact with vendors to order supplies and repair equipment. - Students: Daily contact with students, faculty, and staff while providing services to them at University Health and Counseling Services. - Supervisory Responsibility: This position has no direct supervision of staff employees. - Qualifications: Experience: 3 to 5 years of related experience required. Education: High school education required. Associate's degree preferred. - Required Skills: list. Required Skills: - Accounting and budgeting skills. - Strong organizational skills and careful attention to detail. - Strong written and verbal communication skills. - Ability to work collaboratively and set priorities. - Tact, professionalism, integrity, reliability, maturity, discretion, and confidentiality are mandatory given the customers and the confidential nature of the data handled by the office. - Must be very proficient in multiple computer platforms, including EMR¿s, Power Point, Excel, and Word. - Proficient with email, database management and downloading data from internet websites - Must be able to utilize advanced features of spreadsheets, graphics, etc. - Ability to exercise sound judgment and good decision making to plan and accomplish goals. - Ability to demonstrate successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest. - Ability to meet consistent attendance. - Ability to interact with colleagues, supervisors and customers face to face. - Willingness to learn and work with Artificial Intelligence (AI) tools and technologies. - Ability to work well with clinical staff team members and must be able to adjust quickly and cooperatively to changing clinical needs. - Understanding of the academic environment and student concerns. - Working Conditions: Standard Health and Counseling offices in a university campus setting; includes contact with patients presenting for care. University Health and Counseling Services has multiple campus locations. This position will rotate between the locations based on departmental needs. Staff may be required to adjust their assignments, as needed, depending on departmental, divisional and university needs. Staff are expected to provide services on-site and in-person, with the understanding that there may be aspects of their role and responsibilities that could shift to virtual and/or via hybrid modalities, depending on university requirement, departmental need, public health guidance, and/or at the discretion of the Assistant Vice President of University Health and Counseling Services or their designee. We need to output HTML fragment only. We need to decide sections: Could combine Essential and Nonessential Functions under "Responsibilities". Could also have separate "Essential Functions" and "Nonessential Functions" but that may be many thin sections. The instruction: Prefer a few substantive sections over many thin ones. So maybe we have sections: About the role (position objective), Responsibilities (essential + nonessential), Qualifications, Skills, Benefits, Pay, Working Conditions, Contacts? Contacts maybe part of Responsibilities? Could be separate but maybe thin. However we have substantive content for Contacts. Could combine into Responsibilities as well. But we need to follow the instruction: "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". They gave examples but not mandatory to use exactly those; we can use those headings if content matches. We have content for About the role (position objective). Responsibilities (essential+nonessential). Qualifications. Skills. Benefits. Pay. Working Conditions maybe not in list but could be "Working Conditions". Contacts maybe not needed as separate; could be part of Responsibilities. We need to avoid creating sections with filler like "not specified". All sections we create must have real content. Thus propose sections: - About the role (position objective) - Responsibilities (essential + nonessential functions) - Qualifications - Skills - Benefits - Pay - Working Conditions - Contacts (maybe as part of Responsibilities but we can keep separate if substantive). However "Contacts" is not in the example list but could be used. The instruction says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those as examples. Safer to stick to those examples. Could we incorporate Contacts into Responsibilities? Yes. Thus sections: About the role, Responsibilities, Qualifications, Skills, Benefits, Pay, Working Conditions. Check if any content for Requirements? Not separate; qualifications cover. Now we need to format. Inside each section, we need to use

    for prose,

    • for any list of duties/requirements/benefits. Thus:

      About the role

      Working under general direction, the Department Assistant 2 provides administrative support to University Health and Counseling Services executive staff and department directors. This position will also assume administrative responsibilities in support of clinical services at University Health and Counseling Services in addition to providing exceptional customer service to all students, faculty, staff, and visitors. Assignments may be long term and require the individual to rely on own resources in task accomplishment. Consistent with the values of Case Western Reserve University and University Health and Counseling Services, this position will be expected to contribute to building a welcoming community.

      Responsibilities

      • Perform a variety of clerical front desk duties, in coordination with clinical staff at University Health and Counseling Services. Serve as the department's first contact for greeting, scheduling appointments, telephone calls, messaging and checking in students at University Health and Counseling Service, including maintaining waiting room flow in coordination with clinical staff. Input registration, scheduling and chart modules (where needed) in Electronic Health Record. Maintain accounting/bookkeeping records for department, including data entry into EMR and payment systems. Collect payments at time of services and record payments in appropriate systems and ensure patient accounts are marked as paid. Department Assistants will be expected to rotate between all University Health and Counseling Services locations. (40%)
      • Provide administrative support for University Health and Counseling Services department directors and executive staff. Prepare and/or contribute to the preparation of routine and non-routine reports, briefings, presentations, letters and memoranda. Provide routine communication on behalf of the University Health and Counseling Services leadership team. Accept, screen and redirect incoming telephone calls; place out-going calls. Schedule, plan and execute meetings, events, and engagements (30%)
      • Proactively assist patients to minimize patient issues. Using knowledge of the policies and procedures for students in crisis, and in consultation with clinical staff including nurses and counselors, refer students to the appropriate staff member in University Health and Counseling Services. Have a strong working knowledge of University Health and