Dental Service Specialist

About the role

Are you passionate about delivering exceptional patient experiences? Do you thrive in a fast-paced, community-focused environment? Health Care for the Homeless is seeking a Dental Service Specialist to support our interdisciplinary dental operations and ensure high-quality care for our clients. In this essential on-site role, you'll serve as the welcoming face of our dental clinic, managing front desk operations, patient intake, scheduling, and insurance verifications. Your contributions will directly impact the well-being of our community’s most vulnerable populations.

Responsibilities

• Greet and register patients, ensuring all demographics and insurance details are accurate.
• Manage front desk operations including appointment scheduling, patient communications, and referral tracking.
• Process releases of information and maintain compliance with HIPAA regulations.
• Facilitate smooth patient discharges, including referrals and follow-up scheduling.
• Support interdisciplinary teams and uphold a positive, service-oriented environment.

Requirements

• Education: High school diploma or GED required; Associate degree preferred.
• Experience: 2+ years in a dental clinic or similar healthcare setting; 2+ years of customer service experience; familiarity with Electronic Health Records (EHR) and practice management systems.
• Other Requirements: Personal vehicle and valid Maryland driver’s license.

Skills

• Strong verbal and written communication, problem-solving, and multitasking abilities.
• Ability to remain calm and professional in challenging situations.

Qualifications

• Previous dental office experience.
• De-escalation training.

Learn more about our dental clinic here: https://www.hchmd.org/news/something-smile-about

Join us in advancing health equity and delivering exceptional care to our community’s most underserved populations. Apply today to be a part of something bigger.