Dental Service and Equipment Specialist

Key Responsibilities

• Equipment Procurement & Build-Out
• Manage dental equipment orders from request through delivery and installation across all SDP offices.
• Support new office build-outs by coordinating equipment procurement timelines with internal teams and vendors.
• Process new dental equipment registrations for newly installed equipment.
• Maintain accurate records of equipment purchases, warranties, and delivery status.
• Asset & Inventory Management
• Maintain a centralized asset inventory including dental equipment and sensor inventory.
• Conduct regular audits of asset records and reconcile discrepancies.
• Identify opportunities to optimize equipment utilization and reduce unnecessary spend.
• X-Ray Registrations & Regulatory Compliance
• Manage x-ray registration requirements across all SDP offices, including new registrations, renewals, and updates.
• Track registration deadlines by state and ensure timely compliance across the network.
• Serve as the internal point of contact for X-ray registration, state inspector communications, regulatory compliance inquiries, and vendor coordination.
• Maintain a centralized compliance tracker and proactively flag upcoming deadlines.
• Vendor Management
• Own the Facilities email inbox, triaging and responding to service and equipment requests from offices.
• Lead weekly vendor meetings, reviewing open issues, service performance, and escalations.
• Review weekly vendor reporting and identify trends, gaps, or areas requiring follow-up.
• Verify invoices for accuracy, ensuring charges align with contracted pricing and approved orders.
• Manage Pro Repair orders and coordinate service provider assignments as needed.
• Service Issue Management & Escalations
• Serve as the primary point of contact for equipment service requests across the SDP network.
• Open, track, and manage service tickets with equipment vendors and service providers.
• Escalate urgent service issues and hold vendors accountable for response times and resolution quality.
• Identify recurring service issues and recommend corrective actions or equipment replacements.
• Process Documentation & Training
• Create and maintain training documents and standard operating procedures for equipment and service processes.
• Support onboarding of new offices by providing guidance on equipment ordering and service protocols.
• Continuously improve process documentation as workflows evolve.
• Cross-Functional Support
• Cross-train in other procurement functions, including clinical supplies and labs, to provide coverage and support as needed.
• Collaborate with operations and regional teams to resolve equipment and service issues efficiently.

Requirements

• 3 to 5 years of experience in dental equipment, procurement, dental equipment service and repair, or a closely related field.
• Strong knowledge of dental equipment, including common categories, vendors, service requirements, and repair processes.
• Exceptionally organized with strong attention to detail and the ability to manage high volumes of concurrent tasks.
• Proficient in Microsoft Excel and comfortable working within procurement or ticketing systems.
• Strong communication skills with the ability to manage relationships with office teams, vendors, and internal stakeholders.
• Able to prioritize effectively and maintain urgency in a fast-paced, high-growth environment.

Preferred Experience

• In a DSO or multi-site dental environment strongly preferred.
• Familiarity with Henry Schein systems, reporting, and vendor management processes.
• Experience managing X-ray or other regulated equipment registrations across multiple states.
• Experience with asset management or inventory tracking systems.
• Clinical supplies knowledge is a plus.
• Labs experience is a plus.
• Dentira experience is a plus.