Service Specialist
Dematic · Fort Worth, TX · 2 wk ago
OTHR$65k–$140k/yrFull-time
Tasks and Qualifications
- Completes estimates and proposals for services
- Covers with Lifecycle Solutions and Services team (or other department entities) as needed to complete estimates
- Reviews service requests and other documentation to determine requirements
- Supports sales staff in preparing for and/or facilitating customer conversations related to service offerings; may perform pre-sales support activities as needed
- Generates the scope of work for services affecting our existing customers
- Provides assistance to estimating team through analysis, investigation, and coordination of information to support their efforts
- Prepares weekly status reports on all project activities
- Performs full range of standard work for the professional field
- Refers complex, unusual problems to others
- Provides general guidance or training to support and/or professional staff
- Identifies and resolves more complex problems and applies problem-solving skills in order to deal with most situations
- Travel 10% to customer sites/Dematic locations
Tasks and Qualifications
This role requires flexibility to work remotely as needed based on business demands.
What We Offer
We offer:
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities